General Manager

EmergencyMD; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading event management company is seeking a General Manager in Toronto to oversee all food and beverage operations. The ideal candidate will have over 5 years of leadership experience in a food service environment, with a focus on client satisfaction and operational efficiency. Responsibilities include managing staff, ensuring compliance with food safety standards, and building strong client relationships. The role offers a comprehensive benefits package including health insurance and flexible spending accounts.

Benefits

Health Savings and Flexible Spending Accounts

Life and Disability Insurance

Accident coverage

Critical Illness Insurance

Adoption Assistance

Qualifications

• A minimum of 5 years of senior leadership experience in food and beverage.
• Demonstrated financial acumen with past P&L responsibility.
• Strong knowledge of food safety and sanitation standards.

Responsibilities

• Oversee food and beverage operations to ensure service quality.
• Build strong client relationships for high satisfaction.
• Manage HR-related matters including union issues.

Skills

Leadership

Financial acumen

Client relationship management

Food safety knowledge

Technological proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Listing: General Manager

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location

We are seeking an experienced General Manager for The Automotive Building Conference Center located in Toronto, ON.

Unit Description

The Automotive Building at Exhibition Place is a large, multi-purpose venue that hosts a wide range of events throughout the year, including major conferences, trade shows, conventions, corporate meetings, galas, banquets, and large-scale public events. The space is designed to accommodate everything from high-volume exhibitions and consumer shows to formal seated dinners and high-profile industry gatherings, with flexible layouts that support plenary sessions, breakout meetings, catering operations, and audiovisual production. It is a central hub during citywide events and exhibitions, offering expansive indoor space that supports complex event logistics, food and beverage service, and high guest traffic in a prominent waterfront location.

Principal Function

The General Manager is charged with general oversight and leadership of all food and beverage operations. They serve as the linchpin for communications, support and resource allocation to optimize unit profitability and meet the day-to-day operating budget.

The General Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to.

The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation and reporting.

The General Manager will establish daily priorities and will direct the on-going activities of department heads in key functional areas such as administration, culinary production, hospitality, warehousing, sales, accounting and cash management to ensure that operations run smoothly, efficiently and in accordance with client/partner specifications.

Essential Responsibilities

• Build and maintain strong relationships with clients to ensure a high level of service and satisfaction
• Provide overall oversight of all food and beverage operations, including event setup and on-site execution
• Lead and oversee the sales team to support business objectives and event success
• Oversee the culinary team and support day-to-day operational needs
• Ensure food and beverage costs are controlled and aligned with budgeted targets for all events
• Partner with the Executive Chef on menu updates and development
• Manage HR-related matters, including union-related issues as applicable
• Prepare and review financial reports related to food and beverage operations
• Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.

Qualifications/Skills

• Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
• A minimum of 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment, to include successful management of a large staff and focus on exceptional client and customer service.
• Demonstrated financial acumen with significant past P&L responsibility.
• Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
• Technologically savvy, with high proficiency in all Microsoft Office programs.
• Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
• Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
• Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.

Other Requirements

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Why Join Sodexo Live!?

At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, additional benefits include:

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.