Full-Time Remote Call Center Representative

MCI; Canada; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading business process outsourcing company is seeking a Customer Support Representative in Canada. The ideal candidate will handle inbound calls, resolve technical issues, and promote products effectively. This role requires excellent communication skills and a high school diploma. Benefits include comprehensive coverage and opportunities for cash bonuses. Join a collaborative team in a casual work environment.

Benefits

Paid Time Off

Opportunities for cash bonuses

Comprehensive medical, dental, and vision coverage

Paid training

Advancement opportunities

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately.

Responsibilities

• Handle inbound customer calls to resolve issues.
• Utilize systems and technology for effective account management.
• Identify sales opportunities and promote products.

Skills

Organizational skills

Written communication

Oral communication

Typing speed (20+ wpm)

Basic knowledge of Microsoft Office

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing

Why consider this job opportunity:

• Paid Time Off and paid holidays to support work-life balance
• Opportunities for cash bonuses and prizes through contests, including electronics and vacations
• Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
• Significant advancement opportunities within the organization
• Engaging and collaborative work environment with a casual dress code
• Paid training provided to enhance your skills while earning a paycheck

What to Expect (Job Responsibilities):

• Handle inbound customer calls to resolve issues and provide technical support
• Utilize systems and technology for effective account management
• Identify sales opportunities and apply skills to promote products and services
• Escalate customer dissatisfaction appropriately to management
• Ensure first-call resolution through problem-solving and effective communication

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):

• Highly motivated and energetic attitude
• Strong team orientation and customer focus
• Aptitude for conflict resolution, problem-solving, and negotiation skills
• Ability to thrive in a fast-paced environment with changing circumstances

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.