Frontline Support Worker - Casual - West Kelowna

Kelowna Women's Shelter; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization in West Kelowna seeks a Frontline Support Worker. This role involves responding to crisis calls, providing essential support, and ensuring the safety of program participants and their children. Ideal candidates will have a diploma in a related field, recent experience, and the ability to work empathetically with individuals in crisis. Join a supportive team committed to making a difference in the community.

Benefits

Supportive work environment

Opportunity to make a difference

Qualifications

• One year recent related experience or equivalent.
• Good knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis.
• Maintaining records and engaging in program evaluation.
• Intermediate First Aid (OFA 2).
• Successful completion of a criminal record check.

Responsibilities

• Answer incoming crisis calls and provide support.
• Admit and discharge program participants; assess risk.
• Provide active listening, clarification, and needs assessment.
• Ensure safety and comfort of program participants.
• Arrange transportation and perform household tasks.
• Maintain records and liaise with other agencies.

Skills

Empathy

Effective written and verbal communication

Organization

Critical thinking

Active listening

Self-care

Cultural competence

Patience

Professional commitment

Advocacy

Education

Diploma in a related human/social service field

Job description

Position Status: Casual (On call relief staff for a 24/7 operation)

Location: West Kelowna, BC

Hours of Work: 10-hour shifts offered with the following times: 6:30 am - 4:30 pm, 11:00am - 9:00 pm, 8:45 pm - 6:45 am. Required availability includes at least one shift from each time slot per week.

Rate of Pay: $31.56 to $33.49

Are you passionate about providing support, security, and advocacy to program participants and their children who are at risk of or fleeing domestic abuse? The Kelowna Women’s Shelter Transition House in West Kelowna is seeking a dedicated casual Frontline Support Worker to join our team. In this role, you will play a crucial part in offering information, education, crisis intervention, and temporary housing for program participants and their children in need.

Position Duties

• Answer incoming crisis calls, provide support, and screen potential program participants.
• Admit and discharge, program participants; assess risk, create safety plans, and orient new program participants.
• Provide active listening, clarification, needs assessment, and goal setting.
• Ensure safety and comfort of program participants and their children and facilitate and resolve conflicts.
• Arrange transportation and perform household tasks.
• Maintain records, liaise with other agencies, and attend meetings/training.
• Orient and assign duties to new staff, volunteers, and/or students as directed.

Competencies

• Empathy
• Effective written and verbal communication
• Organization
• Critical thinking
• Active listening
• Self-care
• Cultural competence
• Patience
• Professional commitment
• Advocacy

Position Requirements

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.
• Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)
• Successful completion of a criminal record check.

Why Work With Us?

At the Kelowna Women’s Shelter, we are committed to providing a supportive and inclusive work environment where you can make a real difference in the lives of program participants and their children in need. Join our passionate team and help us empower individuals and communities to thrive.

How to Apply

Please submit your resume and cover letter highlighting your relevant experience. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.