Front Desk Supervisor

Four Seasons; Whistler; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury resort in Whistler is seeking a Full-time Front Desk Supervisor to oversee daily operations, ensure exceptional guest service, and manage the Front Desk team. The ideal candidate has at least 1 year of hospitality experience, strong leadership skills, and proficiency in hotel management systems. This role offers competitive wages, staff accommodation, and various employee benefits, making it suitable for those passionate about delivering outstanding guest experiences.

Benefits

Competitive wages

Affordable staff accommodation

Seasonal ski pass or winter leisure allowance

Employee wellness initiatives

Complimentary meal every shift

Paid time off

Excellent training programs

Qualifications

• Minimum of 1 year of experience in Front Desk within the hospitality industry.
• Strong knowledge of Front Desk operations required.
• Class 5 Driver’s License is required.

Responsibilities

• Oversee daily front desk operations and ensure exceptional guest service.
• Conduct guest check-ins and check-outs.
• Assist with guest requests including dining reservations and transportation.

Skills

Leadership skills

Problem-solving skills

Communication skills

Attention to detail

Education

1 year of experience in Front Desk

Tools

Opera PMS

Job description

Overview

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full-time Front Desk Supervisor.

The Front Desk Supervisor is responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Managers in managing the Front Desk and Guest Services teams. This role ensures seamless communication between departments, maintains operational standards, and fosters a positive guest experience while adhering to Forbes, LQA, and FS Benchmark Standards.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Hourly wage: $25.00 - $27.00

What you will do

• Front Desk Operations: Supervise and support Front Desk ensuring high levels of professionalism and efficiency.
• Provide exceptional guest experience, addressing inquiries and resolving concerns promptly.
• Conduct guest check-ins and check-outs, ensuring accurate room assignments, rates, and billing.
• Monitor and maintain cash handling and billing accuracy among Front Desk Agents.
• Review daily arrivals, prioritizing VIP, Special Attention Guests, and group check-ins.
• Ensure adherence to company policies, service standards, and operational procedures.
• Assist Front Office Management in achieving upsell goals and arrival/departure guest satisfaction targets, ensuring seamless guest experiences with proper welcoming procedures and amenities.
• Monitor credit limit reports, ensuring timely execution and escalating any concerns to the Resort Assistant Manager and, if necessary, the Front Office Manager or Division Head.
• Immediately escalate any security-related concerns to the appropriate security personnel.
• Inspect rooms as needed to ensure quality and readiness before guest arrivals.

Guest Services, Guest Experience & Concierge Support (Front Office Departments):

• Assist with guest requests such as dining reservations, wine tastings, transportation arrangements, and local recommendations.
• Manage guest packages and mail, ensuring proper handling and timely delivery.
• Support the Guest Services team with luggage delivery, room escorts, and valet parking operations.

Administrative & Managerial Duties:

• Act as Manager on Duty (MOD) when necessary, making critical operational decisions.
• Participate in and lead daily briefings to facilitate smooth communication and operational handovers.
• Work closely with Housekeeping to coordinate room readiness and maintain operational efficiency.
• Oversee the management of the Front Desk inbox, ensuring prompt responses to inquiries, including those from the Finance team.
• Ensure timely responses to FS Chat messages and proper handling of folio requests.
• Collaborate with the Sales department to review group resumes and facilitate the distribution of details to the Front Desk team for smooth implementation.
• Track and analyze guest feedback through Qualtrics to identify service improvement opportunities.
• Report any performance-related concerns to management in a collaborative and constructive manner.

What you bring

• Minimum of 1 year of experience in Front Desk within the hospitality industry, preferably in a luxury hotel setting.
• Strong knowledge of Front Desk operations.
• Proficiency in Opera PMS or similar hotel management systems.
• Excellent leadership, problem-solving, and communication skills.
• Ability to work a flexible schedule, including mornings, evenings, nights, weekends, and holidays.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering outstanding guest experiences and upholding service excellence standards.
• Class 5 Driver’s License is required.

This role is ideal for a hospitality professional who thrives in a guest-facing environment, has strong leadership abilities, and is committed to maintaining high service standards within the Front Office team.

What we offer

• Competitive wages
• Affordable staff accommodation located in scenic Whistler
• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
• Employee recognition and events including employee of the month, years of service milestones, winter gala, summer activities, etc.
• Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)
• Complimentary meal provided every shift in our staff cafeteria
• Paid time off; vacation days and additional floating holidays per year
• Excellent training and development programs
• Exclusive discount and travel programs with Four Seasons worldwide

Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnights, and holidays.

Learn more about what it’s like to work for Four Seasons: Learn more at FourSeasons Careers (no links in formatting).

Learn more about Four Seasons Whistler on Social Media:

Instagram: FSWhistler

Twitter: FSWhistler

Facebook: Four Seasons Resort Whistler

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.