Front Desk Clerk Comfort Suites Saskatoon, Saskatchewan

Hotel Equities; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned hospitality management firm is seeking a Front Desk Associate in Saskatoon, SK. The role involves welcoming guests, handling check-ins and check-outs, and providing information about the hotel and local attractions. Candidates must demonstrate strong communication skills and be capable of solving problems effectively. A high school diploma is required, and any experience with choice processes is a plus. The position offers a starting wage of $16.30 per hour and various employee benefits including flexible scheduling and reduced room rates.

Benefits

Starting wage of $16.30 per hour

Career Growth Opportunities

Employee discount

Flexible schedule for the right Team Member

Qualifications

• Must be able to speak, read, write and understand English.
• Extensive knowledge of the hotel and its services.
• Must be able to lift up to 20 lbs occasionally.

Responsibilities

• Greet and welcome guests upon arrival.
• Respond to guest inquiries and resolve complaints.
• Handle all cashiering transactions accurately.

Skills

Strong communication skills

Problem-solving abilities

Basic math skills

Customer service orientation

Education

High School diploma / Secondary qualification

Tools

Computer skills

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable COMFORT SUITES in SASKATOON, SK.

Job Purpose

Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly, being polite, courteous, and friendly.
• Be friendly, thorough, accurate and efficient in taking reservations, performing check‑ins and check‑outs.
• Greet and seat all guests and ensure a quality dining experience.
• Responsible for greeting every guest with a smile and positive attitude.
• Ensure that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
• Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
• Assist guests with luggage upon their arrival to and departure from the hotel when required.
• Use the guests’ names and be knowledgeable and helpful about the local area, the hotel and hotel services.
• Handle messages, wake‑up calls, mail, and faxes properly.
• Assist guests with laundry/dry‑cleaning needs.
• Know of incoming VIPs.
• Follow all applicable Choice and HE Standard Operating Procedures.
• Perform other assignments as directed by the General Manager & Front Office Manager.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Maintain open line of communications with each department. Communicate pertinent information. Respond positively to new ideas. Openly accept critical/developmental feedback.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
• Properly handle and account for keys.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Aggressively seek and react to opportunities to sell rooms and last rooms available.
• Have complete knowledge of hotel rooms, function space, breakfast room; have in‑depth knowledge of and regularly re‑stock and sell MarketPlace items.
• Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
• Have full understanding of and actively promote Choice Privileges program.
• Ensure all customers establish credit upon check‑in. Improve timeliness of cash flow by adhering to all established credit and inventory control procedures.
• Verifies all information on reservations check‑in; name, address, method of payment, etc.
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers.
• Identifies and records special billing instructions and notifies accounting.
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
• Adheres to hotel policies regarding the use of cash banks.
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
• Report potential sales contacts to the sales department.
• Protection of guests’ room numbers and information.

Qualifications and Requirements

High School diploma / Secondary qualification or equivalent.

Experience with Choice processes and standards is a plus.

Required Abilities

• Must be able to speak, read, write and understand English.
• Must possess basic computational and computer skills.
• Extensive knowledge of the hotel, its services and facilities; general knowledge of the city and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well‑paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to lift up to 20 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment.

Other

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem‑solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance

• Starting wage of $16.30 per hour.
• Team Driven and Values Based Culture.
• Same‑day pay available.
• Career Growth Opportunities/ Manager Training Program.
• Reduced Room Rates throughout the portfolio.
• Third Party Perks (Movie Tickets, Attractions, Other).
• Employee discount.
• Flexible schedule for the right Team Member.