Front Desk Agent

Watrous Manitou; Manitou Beach; On-site; CAD 35,000 - 55,000; Full time

Job summary

An award-winning resort in the heart of the prairies is seeking a passionate team member to provide excellent guest service. In this dynamic role, you will be responsible for welcoming guests, managing reservations, and ensuring a smooth check-in and check-out process. Your excellent communication and interpersonal skills will shine as you address guest requests and complaints, all while maintaining a calm and professional demeanor under pressure. Join a vibrant team dedicated to creating memorable experiences for visitors at this beautiful lakeside destination, where your contributions will make a significant impact.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Welcoming guests and managing reservations in a friendly manner.
• Balancing cash and credit transactions at the end of shifts.

Skills

Excellent communication skills

Interpersonal skills

Multitasking

Attention to detail

Ability to handle pressure

Education

High school diploma or equivalent

Tools

Computerized reservation systems

Microsoft Office Suite

Job description

Manitou Springs Resort and Mineral Spa is an award winning Resort in the heart of the prairies and right beside a beautiful lake. We are looking for a new team member who is passionate about delivering an excellent guest service.

Job Description

• Welcoming guest in a friendly and professional manner.
• Manage reservation (Making/Canceling/Changing).
• Check in and check out guests.
• Balancing cash and credit card transactions at the end of each shift.
• Address guest requests and complaints.
• Answering phone calls.
• Anticipate guests needs.
• Other duties as requested by the management.

Requirements

• High school diploma or equivalent.
• Previous experience in hospitality or customer service preferred.
• Familiarity with basic accounting principles for handling cash transactions.
• Excellent communication and interpersonal skills.
• Proficiency in using computerized reservation systems and Microsoft Office Suite.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional under pressure.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Knowledge of local attractions, restaurants, and transportation options is a plus.
• Hospitality or front desk certification may be advantageous.
• Ability to stand or sit for extended periods.
• Manual dexterity to operate computer systems and other office equipment.
• Vision and hearing acuity to interact with guests and handle phone calls effectively.
• Ability to lift and carry luggage or other items as needed.