French Bilingual Customer Service Representative - Work from home

Randstad Canada; Halifax; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in Canada is looking for a Bilingual Customer Service Representative. The role involves handling inbound calls, answering questions related to health care benefits, and processing transactions. Candidates should have 2-4 years of customer service experience and be fluent in English and French. This full-time position offers a flexible work from home option, starting September 19, 2023, with a competitive pay rate of $21 per hour.

Benefits

Performance bonuses

Ongoing coaching

Career progression opportunities

Qualifications

• A minimum of 2 to 4 years of experience in customer service.
• Ability to be flexible, adaptable and dependable in a constantly changing environment.
• Must be able to pass a criminal background check.

Responsibilities

• Handling a high volume of customer inbound calls.
• Answer questions about HR and financial issues.
• Processing transactions such as health enrollments.

Skills

Excellent English communication skills

Excellent French communication skills

Good computer and system navigation skills

Flexible and adaptable

Job description

Overview

Randstad is Hiring a Call Center and Bilingual Customer Service Representative!

Do you want to pursue a career in a call center? Do you enjoy interacting with customers? Do you speak English and French fluently? Are you full-time available?

If you answered "yes" to any of the above, then this opportunity is for you!

This is your opportunity to work in a top growing call center in Canada, utilize your experience, and enjoy working in a rich culture!

Full time and long term opportunity starting as of September 19, 2023.

Details

• Industry: Professional Services (Financial, HR, and Healthcare)
• Pay rate: $21 / hr
• Job title: Call Center and Customer Service Representative (Inbound Calls)
• Location: Work from home
• Start date: September 19, 2023
• Hours of operation: Monday - Sunday, 7 AM to 11 PM EST
• Advantages: One of the fastest growing call centers in Canada; opportunity to expand experience in call center / customer service; great work culture & life balance; ongoing coaching, career progression, rewards and recognition, performance bonuses, and community involvement opportunities

Responsibilities

• Handling a high volume of customer inbound calls
• Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc.
• Processing transactions such as health enrollments, tax and direct deposit updates, etc.
• Leveraging computer navigation skills to use a robust set of tools / systems
• Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries

Qualifications

• A minimum of 2 to 4 years of experience in customer service
• Excellent English and French communication skills
• Good computer and system navigation skills
• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
• Must be able to pass a criminal background check
• Prefer to have worked either in HR, Financial, or Health Care Industry

Summary

Our client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:

• communicate with English-speaking customers located outside Quebec on a daily basis
• communicate with English-speaking clients / partners / employees located outside Quebec on a daily basis
• cover a territory that spans beyond Quebec and requires communication with customers and clients who do not speak French
• report to and communicate regularly with their manager and management team located outside of Quebec and who do not speak French
• collaborate with other colleagues and business functions located outside of Quebec who do not speak French
• attend essential training, meetings or conferences held outside Quebec, presented in English
• participate in company-wide town hall meetings and management information sessions presented in English
• interact with centralized internal departments outside Quebec that support the organization and do not speak French
• work in accordance with international technical standards and specifications published in English
• work on client projects, products or deliverables delivered to clients in English

If interested, please apply directly on the website or send your resume to [e-mail] with the subject line "Bilingual Customer Service Representative- Work from home"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are committed to equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including recruitment, retention and advancement for all employees. We are dedicated to positive actions to ensure everyone has full participation in the workforce free from barriers, including women or non-binary individuals, Indigenous or Aboriginal Peoples, persons with disabilities, and members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all candidates and employees by supporting accessibility needs. Please identify any accommodation requirements by emailing [e-mail] to ensure full participation in the interview process.