Fred Victor : Associate Director, 24-Hour Services

Fred Victor; Toronto; On-site; CAD 90,000 - 112,000; Full time

Job summary

A non-profit organization in Toronto is seeking an Associate Director, 24-HR Services to oversee multiple service sites providing support to diverse homeless communities. The successful candidate will have extensive experience in managing residential services and leadership in social services. The role also includes developing policies and collaborating with partners to enhance service delivery. A competitive salary and generous benefits are offered.

Benefits

Four weeks of vacation

Employer-paid group benefits

Employee and Family Assistance Program

Qualifications

• At least eight years of experience managing residential services.
• Five years supervising, training, and coaching diverse teams.
• Extensive experience supporting individuals experiencing homelessness.

Responsibilities

• Oversee high-quality client-centered services across multiple locations.
• Develop and implement policies responsive to sector needs.
• Collaborate with the Recruiting Manager to meet staffing needs.

Skills

Leadership

Crisis intervention

Conflict resolution

Budget management

Education

Degree or diploma in social services

Job description

Overview

Fred Victor Centre invites applications for the role of Associate Director, 24-HR Services. The 24-Hour Services department serves a diverse homeless community, including people aged 18 and older, couples, trans and non-binary individuals, and those experiencing homelessness with pets. The department operates eight permanent sites and one seasonal winter service, which include emergency and transitional shelters, 24-hour drop-ins, and respite programs. This role will oversee high-quality, client-centered services across multiple locations and advance the organization’s mission to end homelessness one person at a time.

Reporting to the Director, 24-HR Services, the Associate Director is responsible for the direct operation of at least three to four service sites, ensuring the delivery of excellent client service and compliance with funder, legislative, and organizational requirements.

Responsibilities

• Direct operation of at least three to four service sites; ensure the delivery of excellent client service and compliance with funder, legislative, and organizational requirements.
• Develop and implement policies and procedures responsive to emerging sector needs and the realities faced by vulnerable communities, in collaboration with the Director.
• Assist with budget creation and monitoring, ensuring the department operates within financial targets.
• Collaborate with the Recruiting Manager to ensure staffing needs are met at all sites.
• Play a key role in staff training and professional development, working with the Quality Assurance Officer to foster continuous learning and capacity-building.
• Represent Fred Victor in sector initiatives; build and maintain relationships with partner agencies, emergency services, community organizations, and other stakeholders.
• Support external presentations to profile service innovations; contribute to strategic projects.
• Ensure the department operates within trauma-informed, harm reduction, and housing-first approaches.

Qualifications

Among the qualifications being sought in candidates, the incoming leader must have a deep and abiding commitment to advancing reconciliation, equity, diversity, inclusion, and accessibility in all its forms and must believe, intrinsically, in the importance of leading with curiosity and welcoming ideas that can later be synthesized and turned into possibility. While all candidates are encouraged to apply and, in so doing, share how they see themselves adding value to the Fred Victor environment, the following credentials and / or experiences are seen as possible markers of the candidates most likely to realize success in the role: a degree or diploma in the social services sector (or equivalent combination of education and experience); at least eight years of experience managing residential services and five years supervising, training, and coaching diverse teams; extensive experience supporting individuals experiencing homelessness, poverty, and social isolation; strong knowledge of mental health, addictions, crisis intervention, conflict resolution, and harm reduction; and proven experience in budget preparation, policy development, and external representation.

Compensation and Benefits

Fred Victor offers a salary range of $90,174.38 to $111,391.88 per year, four weeks of vacation to start plus one float day, a generous paid sick leave allowance, employer-paid group benefits including extended health, dental, life insurance, and AD&D, LTD coverage (employee-paid premiums), and a group RRSP with a 6.5% employer contribution and 4% employee contribution after probation. The organization also provides access to an Employee and Family Assistance Program, alongside offering many wellness-centered programs.

How to Apply

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, Fred Victor welcomes and encourages applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.

Fred Victor is partnering with BES Executive Search, a firm committed to ensuring that every search mandate engages a pluralistic and intersectional range of candidates. Applicants are guided through what BES calls “The BES Experience”—a thoughtful, candidate-centred process that meets candidates with support and care throughout the search process. All interested applicants are encouraged to apply by clicking HERE.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), applicants living with a disability will be provided with accommodation throughout the search process. Should accommodations be required, please make Melissa Sumnauth aware by emailing [e-mail].

BES is deeply grateful to all who express interest in this opportunity and recognize the time and effort that goes into submitting an expression of interest. While only those most closely aligned with the position requirements will be contacted for an interview, all applications are reviewed with thoughtfulness and will receive correspondence from the firm as part of our commitment to delivering a respectful and inclusive candidate experience.

Other information

Senioriry level: Associate

Employment type: Full-time

Job function: Quality Assurance, Business Development, and Public Relations

Industries: Non-profit Organizations