Food Service Supervisor - Night Shift Lead

Mashreq Bank; Surrey; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A major coffee shop chain is seeking a Food Service Supervisor – Night Shift Lead to oversee overnight restaurant operations in Surrey. You will be responsible for supervising staff, ensuring food quality and safety, and delivering excellent customer service. Ideal candidates will have 1–3 years in food service, strong leadership skills, and the ability to work overnight hours. Join a supportive team and contribute to maintaining brand standards while fostering a positive work environment.

Benefits

Competitive hourly pay with potential shift premiums

Employee meal discounts

Flexible scheduling options

Health and wellness benefits

Qualifications

• 1–3 years of experience in food service, quick-service restaurant, or hospitality roles.
• Prior experience in a supervisory or team lead role is strongly preferred.
• Experience working night or overnight shifts is an advantage.

Responsibilities

• Supervise and coordinate the activities of food service staff during the night shift.
• Lead by example to ensure excellent customer service and brand standards are consistently met.
• Assign duties, prepare work schedules, and ensure adequate staffing levels.
• Monitor food preparation, portion control, presentation, and quality standards.

Skills

Strong leadership and team supervision skills

Excellent communication and interpersonal abilities

Customer-focused mindset with attention to detail

Ability to handle cash, reports, and basic operational documentation

Problem-solving and decision-making skills

Job description

Job Summary

Tim Hortons is seeking a highly motivated and dependable Food Service Supervisor – Night Shift Lead to oversee overnight restaurant operations and ensure exceptional service, food quality, and team performance. This role is critical in maintaining Tim Hortons brand standards during night hours while leading, motivating, and supporting the team in a fast‑paced environment. The Night Shift Lead will be responsible for supervising staff, managing workflow, ensuring safety and cleanliness, and delivering a positive guest experience at all times.

Key Responsibilities

• Supervise and coordinate the activities of food service staff during the night shift
• Lead by example to ensure excellent customer service and brand standards are consistently met
• Assign duties, prepare work schedules, and ensure adequate staffing levels
• Monitor food preparation, portion control, presentation, and quality standards
• Ensure compliance with health, safety, and sanitation regulations
• Handle customer inquiries, concerns, and complaints professionally and efficiently
• Train, coach, and support team members to improve performance and engagement
• Manage cash handling procedures, shift reports, and inventory checks
• Ensure opening/closing and overnight operational procedures are followed accurately

Required Skills and Qualifications

• Strong leadership and team supervision skills
• Excellent communication and interpersonal abilities
• Ability to work efficiently in a fast‑paced, high‑volume environment
• Strong problem‑solving and decision‑making skills
• Customer‑focused mindset with attention to detail
• Basic knowledge of food safety, hygiene, and workplace safety standards
• Ability to handle cash, reports, and basic operational documentation

Experience

• Minimum 1–3 years of experience in food service, quick‑service restaurant, or hospitality roles
• Prior experience in a supervisory or team lead role is strongly preferred
• Experience working night or overnight shifts is an advantage

Working Hours

• Night Shift / Overnight Schedule
• Typically includes late evenings, nights, weekends, and holidays
• Full‑time or part‑time options may be available depending on location

Knowledge, Skills and Abilities

• Knowledge of quick‑service restaurant operations
• Ability to motivate and manage diverse teams
• Strong organizational and time‑management skills
• Ability to remain calm and professional under pressure
• Physical ability to stand for long periods and perform operational tasks
• Flexibility to adapt to changing business needs

Benefits

• Competitive hourly pay with potential shift premiums
• Employee meal discounts
• Flexible scheduling options
• Opportunities for training, development, and internal promotion
• Supportive and inclusive team environment
• Health and wellness benefits (based on eligibility and location)

Why Join Tim Hortons

At Tim Hortons, we are more than just a coffee shop—we are a community. Joining our team means being part of a globally recognized brand that values teamwork, respect, and growth. We offer a supportive workplace, leadership development opportunities, and a chance to grow your career in the food and hospitality industry while making a positive impact on our guests every day.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume through the Tim Hortons careers portal or by applying directly at the restaurant location. Qualified applicants will be contacted for further steps in the hiring process.