Flight Coordinator

Propair inc.; Rouyn-Noranda; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading aviation services provider in Rouyn-Noranda is seeking a Customer Service Representative. The role involves responding to customer requests, preparing quotes, and coordinating operations with internal teams. Candidates should have customer service experience, be proficient in Microsoft Office, and be bilingual in English and French. This full-time position promises a unique work experience with opportunities for growth and participation in engaging projects.

Benefits

Access to Propair flight passes

Attractive group insurance benefits

Collective RRSP with employer participation

On-site training provided

Opportunities for professional growth

Qualifications

• Experience in customer service required.
• Bilingualism in English and French necessary.

Responsibilities

• Respond to various customer requests.
• Prepare quotes and coordinate client support.
• Coordinate operations with internal teams.
• Prepare flight manifests.
• Manage Medevac flight coordination.
• Monitor operational flight progress.
• Provide crews with weather and navigation information.

Skills

Strong organizational skills

Ability to prioritize activities

Initiative

Flexibility in work schedule

Ability to manage stress

Training or experience in sales

Education

DEP in flight dispatching

Knowledge of aeronautics

Tools

Microsoft Office Suite

Job description

Overview

LET'S TALK ABOUT US!

Propair is an employer of choice due to its stability, humanism, and the benefits offered, as well as the motivating and innovative challenges that are an integral part of its values. Based in Rouyn-Noranda, we are recognized for the excellence of our services in aircraft chartering, aeromedical evacuations, aircraft maintenance, and airport services, all provided by nearly 130 employees.

At Propair, it's more than just a career that awaits you!

What Propair Has Planned For You

• Access to Propair flight passes for you and your immediate family;
• 7 / 7 schedule : 7 days on day shifts, 7 days off, 7 days on night shifts, 7 days off.
• Full-time, permanent position based at our Rouyn-Noranda location;
• A unique work experience where adventure takes center stage, and routine is non-existent;
• On-site training provided;
• Attractive group insurance benefits with employer contributions;
• Collective RRSP with employer participation;
• Opportunities for professional growth and development;
• Engaging projects and responsibilities that will make you excited to come to work every day.

Your Role

• Respond to various customer requests, fostering solution-based relationships;
• Prepare quotes and coordinate support for clients before and after sales;
• Coordinate operations with clients and internal teams (pilots, crew scheduling);
• Prepare flight manifests for crews;
• Manage Medevac flight coordination;
• Monitor operational flight progress;
• Provide crews with information on expected weather conditions, the status of navigation facilities, and airports along the planned route.

Professional Requirements

• DEP (in flight dispatching - an asset);
• Knowledge of aeronautics (an asset);
• Experience in customer service.

Operational Requirements

• Proficiency with Microsoft Office Suite;
• Bilingualism (English / French).

Skills

• Strong organizational skills and ability to prioritize activities;
• Initiative and a strong sense of responsibility;
• Flexibility in work schedule;
• Ability to manage stress and handle unexpected situations effectively.
• Training or experience in sales.