Field Technician

National Seating & Mobility; Red Deer; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading mobility solutions provider in Red Deer, Alberta seeks a Technician to deliver and set up medical equipment, ensuring customer satisfaction. The role requires experience with hand/power tools and the ability to lift 75 lbs. Competitive hourly pay ranges from $23 to $25 CAD. Join us to make a positive impact on clients' lives with mobility solutions.

Benefits

Employer-paid benefits

RRSP matching program

Generous paid time off

Company-sponsored events

Branded company attire

Competitive salary

Qualifications

• Experience with hand and power tools is required.
• Must be eligible to work in Canada.

Responsibilities

• Deliver, set up, and install products at customers' homes.
• Provide customer service and assistance with product selection.
• Ensure equipment is complete and functioning correctly.
• Pick up equipment from customer residences.
• Attend appointments punctually and communicate delays.

Skills

Experience using hand and power tools

Valid driver's license

Ability to lift 75 lbs

Organizational skills

Creative troubleshooting

General computer skills

Experience with medical equipment

Job description

Overview

Join Our Team as a Technician!

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Technician to join our team and help us continue our mission of transforming lives through mobility solutions.

Scope

As a Field Technician, the employee shall handle on-site and off-site service and repairs for medical products and equipment.

Position Reports To : Branch Manager

Responsibilities

• Deliver, set up and install products at customers’ homes and facilities, including electric beds, walkers, raised toilet seats, stairlifts, ceiling lifts, VPLs, ramps, wheelchairs, walkers and others.
• Provide in-store and out-of-store customer service, including assistance with the selection of medical products by customers and liaison with therapist
• Deliver equipment and ensure it is complete and in proper working order and instruct customers on how to adequately use the equipment.
• Pick up equipment from customer residences, ensuring that all components of the equipment being returned are not damaged.
• Inform customers of additional charges if the equipment to be picked up is damaged or requires cleaning.
• Attend appointments at the time reserved, contact the office if appointments are running late, and return to the office to perform in-store duties when appointments are complete.
• Resolve customer difficulties and build customer relations.
• Completes and reviews Wheelchair set up forms to ensure chairs are built correctly.
• Install grab bars in customers’ homes.
• Develop continual education through product literature and in-house training on new products and services.

Competencies / Skills

• Must have the experience of using hand and power tools
• Valid driver's license
• Ability to lift 75 lbs
• Applicants must be eligible to work in Canada
• A proven record for organizing and prioritizing daily tasks
• Creative troubleshooter and problem solver
• General computer skills for email and online research for parts
• Experience with medical equipment is an asset

Why Join NSM?

• A rewarding career where you make a real difference in people’s lives.
• Employer-paid benefits , ensuring your health and well-being.
• RRSP matching program , helping you invest in your future.
• Generous paid time off , because work-life balance matters.
• Company-sponsored events , fostering a fun and inclusive team culture.
• Branded company attire , so you can represent NSM with pride.
• Competitive Salary - $23-25 CAD per hour

If you’re passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we’d love to hear from you!