Field Service Technician (Production)

Xerox; Calgary; On-site; CAD 37,000 - 76,000; Full time

Job summary

A leading technology company is hiring for an electro-mechanical position in Calgary, Alberta. The role focuses on providing top-notch service to clients by ensuring their devices function properly. Candidates should have experience in electro-mechanical roles and possess strong time management skills. The position includes substantial growth opportunities, along with comprehensive benefits like medical and paid time off. Join a collaborative culture that values dependability and excellence.

Benefits

Full medical/dental/vision

Wellness credits

Paid time off

Qualifications

• Experience using a multimeter to troubleshoot electrical circuits.
• Able to read and comprehend electrical schematics.
• Experience in roles like HVAC technician or Automotive Mechanic.

Responsibilities

• Provide outstanding service to clients to ensure devices work correctly.
• Use electro-mechanical skills for device repairs.
• Achieve productivity goals with set response times.

Skills

Electro-mechanical experience

Time management skills

Valid driver’s license

Job description

Overview

Location: Calgary, Alberta, Canada

Department: TECHNICAL_SERVICE_ENGINEERING

Date: Friday, January 30, 2026

Working time: Full-time

Reference #: 20036803

Job Level: Individual Contributor

Job Type: Experienced

Seniority Level: Associate

Currency: CAD - Canada - CA

Annual Base Salary (min–max): 37,980 – 75,960

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits. Please visit Xerox Careers for more information. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.

Hourly: Hourly rates for this position can be shared with you per your location; this rate will fall within the posted range.

Primary Responsibilities

• Provide outstanding service to our clients. It is imperative that our customers’ devices are working correctly, and that they receive top-notch service at all times.
• Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications

• Electro-mechanical experience including using a multimeter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a military or veteran with electro-mechanical experience, HVAC / Cable Internet technician, Electrician, Automotive Mechanic or Repairer.
• Superior time management skills and reliability. Our customers are counting on you. We value dependable employees who are eager to meet deadlines.
• Valid driver’s license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

What success looks like in the first 60 days

• Successfully complete new hire and technical training courses that set you up for success in the following categories: company and customer service culture, call load expectations, territory alignment, client satisfaction, knowledge of equipment and inventory needs to support your territory.
• Actively and correctly complete service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
• Paid time off, plus holidays and personal days.

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