Field Service Technician

Christie InnoMed Inc.; Edmonton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in health technology is seeking a dedicated technician to join their team. In this role, you will be responsible for the repair and maintenance of diagnostic medical imaging systems, ensuring they operate at peak performance. You'll have the chance to work closely with hospitals and clinics, providing essential support and service. This innovative firm values its employees and offers a flexible work environment, emphasizing professional development and work-life balance. If you are passionate about healthcare technology and want to make a difference, this opportunity is for you.

Benefits

Flexible Telecommuting Policy

Autonomy and Flexibility

Work-Family Balance

Training and Professional Development Programs

Qualifications

• 2+ years of experience in diagnostic imaging equipment maintenance.
• Strong knowledge of Windows and Office systems.

Responsibilities

• Repair, maintain, and calibrate diagnostic medical imaging systems.
• Provide field service for troubleshooting and preventive maintenance.

Skills

Diagnostic Imaging Maintenance

Customer Service

Problem Solving

Communication Skills

Time Management

Education

College Diploma in Electronics

College Diploma in Computer Science

College Diploma in Electromechanics

Tools

Windows Operating System

Microsoft Office

PACS

DICOM

Job description

Unlock your potential with Christie Innomed! As a Canadian leader in health technology, you will have the opportunity to put your skills and creativity to contribution.

Christie Innomed develops, distributes, integrates and supports innovative products and solutions that improve the performance of Canadian healthcare institutions in medical imaging and health IT solutions. Today, we are a leader in medical imaging and informatics with over 200 specialists supporting more than 1500 hospitals and clinics across Canada.

Job Description

Reporting to the Regional Service Manager, you will be responsible for the repair, maintenance, calibration and installation of diagnostic medical imaging systems to ensure exceptional operation and support for our customers.

Key responsibilities

• Participate in the installation and calibration of new equipment installed in hospitals and clinics;
• Support the policies, procedures and practices of Christie Innomed;
• Provide field service for commissioning, inspections, troubleshooting, repairs, proactively resolve issues, and perform preventive maintenance of diagnostic imaging equipment;
• Monitor and maintain an insurance plan for equipment safety and mandatory performance levels;
• Maintain diagnostic imaging equipment;
• Meet the expectations of customers in terms of quality of service and communication;
• Complete documentation related to products, test reports, service records, etc;
• Travel to hospitals and clinics to carry out planned and unplanned service activities related to analog and digital radiography systems, mammography systems and computer-assisted radiology systems;
• Effectively manage time and assigned projects;
• Be on call in turn to respond to customers outside of business hours.

Desired Profile

Qualifications and experience

• College diploma in electronics, computer science or electromechanics, or in another relevant field of study;
• At least 2 years of experience in the maintenance of diagnostic imaging equipment, preferably in a hospital/medical setting;
• Good knowledge of Windows and Office operating systems;
• Specific skills in terms of modality, including Radiographic, Radiographic/Fluoroscopic, Mammography, Magnetic Resonance Imaging and Nuclear Medicine; knowledge of PACS terms, SIR, DICOM is an asset;
• Experience in diagnostic imaging, such as radiography, breast imaging and ultrasound, is an asset;
• Experience in maintaining documentation of all activities performed and in supporting performance improvement initiatives for the multi-vendor services program;
• Excellent command of English both orally and in writing.

Others Desired Elements

• Excellent oral and written communication skills;
• Customer satisfaction and loyalty at heart;
• Expertise in analysis and problem solving;
• Good learning ability, self-taught;
• Excellent organizational skills and attention to detail;
• Demonstrate rigor and method;
• Ability to manage stress and adapt to different clients;
• Take initiative, act with confidence and work under one’s own direction;
• Have a valid driver’s license;
• Be available to travel frequently in BC according to operational needs.

Your needs, our concerns at Christie Innomed

Working at Christie Innomed means operating in an organisation where the individual is at the center of our concerns. We want to offer you advantageous working conditions and a respectful, dynamic, and caring environment.

• Flexible telecommuting policy;
• Autonomy and flexibility;
• Work-family balance;
• Training and professional development programs.

Seize the opportunity to develop your career through access to our growing network and a team of experts committed to your success.

We are committed to integration and equal opportunity. Accommodation is available to all applicants upon request throughout our recruitment process. Please contact the HR department at [e-mail] if you require accommodation. We will work with all applicants to accommodate their accessibility needs.

*The use of the masculine to refer to individuals serves no purpose other than to lighten the text.