Field Service Technician

IKO North America; British Columbia; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading industry provider is seeking a Field Service Technical Representative to enhance their commercial roofing sales team in British Columbia. The role involves promoting and educating contractors about the company’s products while ensuring quality assurance at various sites. Candidates should possess commercial roofing expertise and strong communication skills, alongside a valid driver's license. This position offers a competitive salary of $70,000 to $90,000, annual performance bonuses, and a comprehensive benefits package including health, dental, and vision insurance.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-term Disability

Short-term Disability

RRSP Match

Paid Vacation

Floating Days

Employee Assistance Program

Tuition reimbursement

Employee Perks & Discounts

Qualifications

• Several years of hands-on experience in commercial roofing and/or building envelope.
• Valid driver’s license and ability to travel throughout designated territory.
• Outstanding written and verbal presentation skills.

Responsibilities

• Liaise with contractors and distributors regarding product usage.
• Perform quality assurance reviews of ongoing and completed sites.
• Conduct training on IKO Roofing and Building Envelope Products.

Skills

Direct industry knowledge

Communication skills

Technical confidence

Problem-solving

Time management

Education

Journeyman or roofer certification

Industry related diploma

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

CRM software

Job description

Overview

Role: Field Service Technical Representative

Job Summary: We are currently seeking a Field Service Technical Representative to join our commercial sales team in the Greater Vancouver Area, British Columbia, Canada. This is an opportunity to apply your expertise, educate, build relationships and answer technical questions related to our commercial roofing and building envelope products. Based out of Vancouver, the Field Service Technical Representative will travel throughout the lower mainland promoting IKO Commercial Roofing and Building Envelope products to the Contractor Community while supporting distribution as well as the design community.

Location: This position is located in the Lower Mainland and Vancouver Island.

Compensation

• The base salary for this position ranges from $70,000.00 to $90,000.00.
• Annual Performance bonus
• Company Vehicle is provided

Benefits

• Health Insurance (includes Virtual Health, and HCSA)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-term Disability
• Short-term Disability
• RRSP Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition reimbursement
• Service Awards
• Employee Perks & Discounts

Job Responsibilities

• Liaise with contractors and distributors to ensure IKO products are utilized on upcoming projects.
• Perform quality assurance reviews of ongoing and completed sites.
• Identify, qualify, create demand, and pursue opportunities at assigned and prospective new accounts.
• Prepare and conduct both theory and hands-on training utilizing IKO Roofing and Building Envelope Products.
• Liaise with the contracting community and distribution network on product promotion and theory education.
• Develop and manage personal relationships with key product consumers and decision makers in assigned market.
• Attend and participate in related association events to promote IKO Commercial products.

Qualifications

• Direct industry knowledge. You have several years of hands-on experience in commercial roofing and/or building envelope, including exposure to our roofing and building envelope products. Formal training as a journeyman or roofer and/or an industry related diploma is an asset.
• Motivation, passion and flexibility. You are driven for growth and resilient by nature. You are comfortable climbing ladders, demonstrating product application and leading hands-on training. You are committed to quality and can manage multiple tasks independently with strong organization and prioritization. You value product education as you value relationship-building. You use critical thinking to create opportunities where others may not see them and are seen as a problem solver by your peers. You have a valid driver’s license and can travel throughout your designated territory.
• Communication and technical confidence. Your written and verbal presentation skills are outstanding. You can confidently engage with clients in the design and construction industry as well as contractors, presenting the benefits of our products. You have experience with MS Outlook, Word, Excel and PowerPoint. CRM experience is an asset.
• Additional assets. Previous experience with roofing and building envelope is beneficial.

Join us

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.