Field Railway Service Technician (Flying Doctor Technician) - SERVICES NAM

ALSTOM Gruppe; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major transport company in Edmonton seeks a Field Railway Service Technician. The role includes providing hands-on assistance and ensuring maintenance of railway equipment across Canada and the US. Candidates should have a relevant degree and a minimum of 5 years experience in the field. The position requires excellent problem-solving and diagnostic skills, as well as the ability to travel frequently within the NAM region.

Benefits

Inclusive workplace

Qualifications

• Minimum of 5 years of hands-on experience in railway maintenance and service.
• Proficiency in railway systems and equipment.
• Ability to travel extensively across the NAM region.

Responsibilities

• Provide expert hands-on assistance to railway projects facing operational challenges.
• Perform regular and emergency maintenance on train and wayside equipment.
• Facilitate the introduction of new trains into service.

Skills

Advanced diagnostic skills

Problem-solving abilities

Communication skills

Team player

Flexibility

Education

Associate’s degree or technical diploma in a relevant field

Tools

Maintenance software tools

Job description

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Field Railway Service Technician (Flying Doctor Technician) - SERVICES NAM

Date: 8 Aug 2025

Location: Edmonton, CA

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Overview:

The NAM SERVICES organization seeks a highly skilled and proactive Field Railway Service Technician, known internally as the "Flying Doctor," to join our dynamic Business Excellence team in the North America (NAM) region. The successful candidate will support critical railway projects in Canada and in the US, particularly those in distress, ensuring seamless maintenance of train and wayside equipment, efficient introduction of new trains into service, and prompt troubleshooting of various railway systems (Train, Power and Com, Track, etc).

Key Responsibilities:

• Project Support: Provide expert hands-on assistance to railway projects facing operational challenges, implementing effective solutions to mitigate disruptions and ensure timely project completion.
• Maintenance of Equipment:Perform regular and emergency hands-on maintenance on train and wayside equipment, including diagnosing issues, performing repairs, and executing preventive maintenance procedures to ensure optimal safety and functionality.
• Product Introduction:Facilitate the introduction of new trains into service by overseeing installation, conducting performance tests, training operating staff, and ensuring compliance with all safety and technical standards.
• Troubleshooting:Quickly identify and resolve technical issues related to train and wayside equipment, utilizing advanced diagnostic tools and methodologies to minimize downtime and maintain operational efficiency.
• Technical Documentation:Maintain comprehensive records of maintenance activities, troubleshooting procedures, and project support details for accountability and future reference.
• Training & Support: Could train local maintenance staff and provide ongoing technical support to ensure a high standard of equipment operation and safety.
• Collaborative Work: Work closely with site managers, engineers, and other stakeholders to understand and address specific project needs and technical requirements.
• Safety Compliance: Adhere strictly to all railway safety regulations and organizational EHS policies to ensure a safe working environment for all staff involved in railway operations.

Qualifications:

• Education: Associate’s degree or technical diploma in a relevant field such as Electrical Technology, Mechanical Technology, or Rail Technology. Equivalent hands-on experience may be considered in lieu of formal education.
• Experience:Minimum of 5 years of hands-on experience in railway maintenance and service, with a strong emphasis on troubleshooting and project support.
• Technical Skills:Expertise in railway systems and equipment (train and wayside), advanced diagnostic skills, and proficiency in maintenance software tools.
• Problem-Solving Abilities:Strong analytical and problem-solving skills essential for identifying and resolving complex technical issues.
• Travel Availability:Willing and able to travel extensively across the NAM region to support various projects and maintenance needs.
• Communication:Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.
• Team Player:Ability to work effectively within a team environment and collaborate with diverse stakeholders.
• Flexibility:Adaptability to changing project needs and schedules, with a proactive approach to tackling unforeseen challenges.

Preferred Qualifications:

• Professional certifications in railway maintenance or related technical fields.
• Experience with specific railway software and diagnostic tools.
• Familiarity with NAM region railway regulations and standards.

Reporting To: Field Railway Service Lead (Flying Doctor Lead)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.