Event Programmer

Live Nation; Vancouver; Hybrid; Part time

Job summary

A leading live entertainment company is seeking a Part-Time Event Programmer to work remotely in Canada. The role involves accurately inputting event data into Ticketmaster's Host system and maintaining service level agreements. Ideal candidates should possess strong data entry, organizational, and communication skills, with an understanding of the entertainment business. This flexible position offers up to 20 hours of work per week, accommodating various schedules, including weekends and evenings. The expected compensation is $23.00 CAD per hour.

Qualifications

• Must accommodate a flexible schedule including weekends and evenings.
• Service-oriented with strong organizational skills.
• Overall awareness of the entertainment business is important.

Responsibilities

• Input event data into Ticketmaster Host system and resolve errors.
• Establish and develop relationships with assigned clients.
• Work with multiple departments when creating events.

Skills

Excellent data entry skills

Organizational skills

Communication skills

Problem-solving

Business acumen

Tools

Ticketmaster Host system

EventPro

TM1

EMT

Job description

Overview

Job Summary: JOB DESCRIPTION - EVENT PROGRAMMER, PART TIME

Location: British Columbia, Alberta, Saskatchewan, Manitoba (Remote)

Division: Ticketmaster NA

Line Manager: Manager, Event Programming Operations

Contract Terms: Part Time, up to 20 hours per week

Position Details: This job advertisement is for an existing, immediate vacancy

The Team

The Event Programming Operations team drives and supports all elements of Event Programming for Canadian Ticketmaster clients as well as load-balancing support for global teams as needed. The team collaborates with Support and Technology teams as well as other leaders within Live Nation to ensure efficient and accurate programming of event builds, quality assurance and edits. The team drives special projects above and beyond the daily EP workflow that are proactive and innovative to improve the operational efficiency for Event Programming.

The Job

Reporting to the Manager, Event Programming Operations, the Event Programmer role consists of a high-level of interaction and communication with our clients as well as with our internal teams involved in creating event listings. The incumbent of this role is responsible for collecting, reviewing, and inputting accurate data into Ticketmaster's proprietary Host programming system, following procedural best practices and established standards, and verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, TM1 and EMT.

Kindly note this position does not involve event planning.

Responsibilities

• Meet and exceed Event Management service level agreements
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

Qualifications

• Must have the ability to accommodate a flexible schedule including some weekends, evenings, and holidays.
• Must be computer literate with excellent data entry skills.
• Service oriented, with strong organizational and communication skills.
• Able to successfully handle multiple priorities.
• Certain degree of creativity, latitude, and problem solving is required.
• Overall awareness of the entertainment business is important
• Excellent written and oral communication skills, good organizational skills, and attention to detail.

Assets

• 1-2 years' experience with the Ticketmaster systems (i.e., Host)
• Box Office experience

You

• Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry.
• Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
• Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
• Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.

Life at Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [e-mail]. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

#LI-REMOTE

The expected compensation for this position in British Columbia is: $23.00 CAD per hour.