EAP Clinical Counselor

Workplace Options; Canada; Remote; CAD 70,000; Full time

Job summary

A global wellbeing solutions provider is seeking an EAP Clinical Counselor for a remote, full-time role. The ideal candidate will have a Master’s degree and at least 2 years of direct counseling experience. Responsibilities include providing telephonic and video counseling, assessing clients, and developing treatment plans. The position offers a competitive salary of $50,000 plus benefits including paid time off, training reimbursement, and 401k match.

Benefits

Full benefits package

Paid time off

401k match

Clinical supervision stipend

Gym reimbursement

Wellness rewards

Qualifications

• Minimum 2 years direct client-contact providing counseling or mental health services.
• Experience providing assessments and/or using clinical assessment tools.
• Training in crisis intervention and supporting high-risk clients beneficial.

Responsibilities

• Provide single-session telephonic and video counseling.
• Assess clients thoroughly for appropriateness for short-term counseling.
• Collaboratively develop treatment plans for clients.

Skills

Counseling

Crisis intervention

Assessment skills

Solution-Focused therapies

CBT

Mindfulness techniques

Integrative counselling

Education

Master’s degree in Social Work, Counseling, or Psychology

Job description

Overview

Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. We serve 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team committed to improving employee wellbeing around the world.

Current Opportunity: EAP Clinical Counselor

Location: US

Onsite/Hybrid/Remote: Remote - Full-time position

Salary: $50,000 a year plus up to 10% bonus and competitive benefits

Years of experience: Minimum of 2 years of direct counseling experience

Shifts: Evening shifts and will include 1 weekend evening

What you will do

Our EAP Counselors engage with participants over the phone, video, chat and email, demonstrating our approach to create a connection so clients feel heard, supported and cared for.

Each caller presents a unique set of challenges; your clinical conversations will help navigate a way forward. The following videos provide insight into what it is like to be a counselor at WPO:

Being a Counselor at WPO and Member Experience – The Power of a Good Conversation

If you are a mental health provider who wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities

• Provide single-session telephonic and videocounselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high-risk calls, working closely with individuals at risk.
• Refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in the case management system.
• Perform any additional tasks pertinent to the position as deemed appropriate by management.

Qualifications/Skills

To excel in this role, you will need the following qualifications and skills:

• Social worker, Counselor or Psychologist with Master’s degree
• Minimum 2 years direct client-contact providing counseling or mental health services
• Experience providing assessments and/or using clinical assessment tools
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness
• Integrative, Systemic counselling
• Training in crisis intervention and supporting high-risk clients beneficial
• Ability to work with clients presenting with substance abuse, crisis situations, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance

What we offer

At Workplace Options, we don’t just deliver wellbeing services to our clients; we champion wellbeing for our own employees. Benefits include:

• Full benefits package, paid time off, 401k match
• Clinical supervision and supervision stipend
• Training/tuition reimbursement and access to professional development webinars
• Gym reimbursement, wellness rewards
• EAP benefits and all WPO services
• Mentorship program and 24/7 support for risk calls
• Employee exchange programme
• Comprehensive training provided for this position

Equity and inclusion: We are committed to building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We strive to cultivate a diverse and inclusive environment that values authenticity, collaboration, and belonging.