Supervisor

DSW-Designer Shoe Warehouse; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading shoe retailer in Canada is seeking a Supervisor to enhance customer experiences and drive store performance. Responsibilities include coaching team members, ensuring high service standards, and facilitating communication with management. Ideal candidates should have a positive attitude, strong customer service skills, and the ability to thrive in a fast-paced environment. This full-time position offers a competitive benefits package, flexible scheduling, and opportunities for growth.

Benefits

30% discount on store merchandise

Competitive benefits package

Paid Time Off

Flexible scheduling

Monthly bonus potential

24/7 Employee Assistance Program

Qualifications

• Ability to interact with customers in an open and approachable manner.
• Strong desire to meet customer needs effectively.
• Experience in a fast-paced team environment is essential.

Responsibilities

• Maximize store business results through exceptional customer experiences.
• Coach and provide feedback to achieve segment success.
• Maintain communication with the Store Manager.

Skills

Excellent customer service

Open and approachable attitude

Motivated and driven

Flexibility

Job description

Overview

WILL YOUR SHOES TAKE YOU TO A CAREER AT DSW?

At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self-expression is highly valued. We know that fostering diversity and inclusion brings out your full potential and creates an engaging environment for everyone. We believe that you, in all your uniqueness, belong at Designer Brands (Canada) and welcome all applicants. #Canyoufillourshoes?

We’re looking for a (Full-time) Supervisor for our DSW banner (Premium Outlet Collection) who will put their best foot forward.

As a (Full-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you will be responsible for role modeling service standards, coaching and leading the team to achieve store objectives, which includes in-store sales, web orders, and goals as directed by the Store Manager. Your ability to thrive in a fast-paced environment, collaborate and execute on operational excellence will be key to your success in this role.

Key job accountabilities

• Assumes a leadership role with responsibility for maximizing store business results by consistently creating exceptional Customer experiences.
• Maintains exceptional product knowledge and industry trend knowledge.
• Facilitates achievement of business results by role modelling a shopping experience that encourages uniquely responsive Customer service, compelling merchandise presentation and operational integrity that will encourage positive customer connections and loyalty.
• Coaches and provides feedback as directed by Store Management to achieve segment success.
• Fosters teamwork, collaboration and change advocacy within the store and district.
• Maintain effective, open lines of communication with the Store Manager.
• Open & closes the store proficiently.

Qualifications

• Open, approachable, and outgoing attitude when interacting with customers and co-workers.
• Excellent customer service and strong will to assist customer needs.
• Motivated and driven to achieve results.
• Ability to work efficiently in the fast-paced team environment.
• Openness to learn and develop new skills.
• Flexibility and ability to quickly adopt to change.
• Ability to assume a variety of scheduled shifts including closing shifts and weekends as required.

Benefits and working here

• 30% discount off at our stores on regular priced merchandise.
• A competitive benefits package (Full Time Associates Only).
• Paid Time Off (Personal Days & Vacation - Full Time Associates Only).
• Flexible scheduling.
• Additional benefits include monthly bonus potential and opportunities for growth and development programs.
• 24/7 support available through our Employee Assistance Program for counseling, work/life, legal and financial assistance, and more.
• Open Door Policy and MUCH MORE.

JOIN OUR RETAIL TEAM AND STEP INTO A CAREER YOU’LL LOVE.

At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self-expression is highly valued. We know that fostering diversity and inclusion brings out your full potential and creates an engaging environment for everyone. We believe that you, in all your uniqueness, belong at Designer Brands (Canada). We welcome all applicants. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment process.

To view all open positions visit our Career Page at careers.designerbrandscanada.com.