Donor Care Associate

Canadian Blood Services; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

A national blood organization is seeking 2 Regular part-time Donor Care Associates in Vancouver. In this role, you will be responsible for the safe collection of donor blood, conducting screenings, and ensuring a positive experience for donors. Ideal candidates will have excellent interpersonal and customer service skills, with a completion of high school and potentially an accredited training program in phlebotomy or related experience. Join us in making a meaningful difference in the lives of others.

Qualifications

• Completion of high school.
• Completion of accredited training program in phlebotomy or related experience.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Support donor blood collection following health standards.
• Conduct registration and confidential screening for donor eligibility.
• Monitor donors for safety and provide post-donation care.

Skills

Customer service

Interpersonal skills

Communication

Education

Completion of high school

Accredited training program in phlebotomy

Tools

Microsoft Word

Microsoft Outlook

Job description

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Job category: Laboratory and phlebotomy
Job posting ID: 7607

Employment status: Regular part-time
Position's anticipated start date: 2025-08-25
Possible schedule/FTE: 0.84
Number of positions available:2

Classification: HEU 180
Salary/Rate of pay: SD 18 - SD 21 - $29.27 to $30.46

Application deadline: Will be posted until filled

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Canadian Blood Services is looking for 2 Regular part-time Donor Care Associatesto join our dynamic Collections Operation West,Vancouverteam.

The Collectionsteam is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will perform phlebotomy in the collection process in accordance with health and safety standards. You will work face-to-face with our donors, team members and volunteers providing them with safe and quality service during each stage of the collection process.

• Leveraging your superb people skills and ability to communicate effectively with donors, you will conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.
• Utilizing your excellent customer service skills, you will monitor donors for safety and comfort, provide post donation care and respect for donor privacy.
• Drawing on your knowledge or experience in following procedures you will ensure safe processing and handling of blood products.
• With your excellent interpersonal skills, you will work with others and assist in the collection of whole blood and apheresis blood components which save lives daily.
• At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Desired education and skills

• Completion of high school.
• Completion of accredited training program in phlebotomy or one-year related experience or an equivalent combination of education, training and experience may be considered.
• Basic computer skills and the ability to learn new systems and programs. Previous knowledge of Microsoft Word and Outlook are considered assets.

What you can expect

• Works out of Oak and Vancouver Mobiles. Mondays and Tuesdays at Oak Street, 1045-1845. Fridays and Saturdays alternating Oak Street and Vancouver Mobiles. Oak Street Fridays and Saturdays, 0745-1545. Vancouver Mobiles Fridays 1145-1945 and Saturdays 0945-1745. Rest days Wednesdays and Thursdays.
• Travel will be required for mobile events in our communities, and transportation will be provided by Canadian Blood Services.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.