Donor Care Associate

Canadian Blood Services; Surrey; On-site; CAD 60,000 - 80,000; Part time

Job summary

A national healthcare organization in Surrey is seeking two part-time Donor Care Associates to support blood collection operations, ensuring donor safety and comfort. The role requires strong interpersonal skills and completion of high school, alongside phlebotomy training or relevant experience. Candidates will interact with donors, monitor their well-being, and assist with mobile blood donation events. This is a chance to make a significant impact by saving lives.

Qualifications

• Completion of high school.
• Accredited training program in phlebotomy or relevant experience.
• Basic computer skills are necessary.

Responsibilities

• Conduct donor registration and screening.
• Monitor donor safety and comfort.
• Assist in blood collection during mobile events.

Skills

People skills

Customer service

Interpersonal skills

Basic computer skills

Education

Completion of high school

Completion of accredited training program in phlebotomy or one-year related experience

Tools

Microsoft Word

Microsoft Outlook

Job description

Overview

Job category: Laboratory and phlebotomy

Job posting ID: 7614

Employment status: Regular part-time

Position's anticipated start date: 2025-08-25

Possible schedule / FTE: 0.63

Number of positions available: 2

Classification: HEU 180

Salary / Rate of pay: SD 18 - SD 21 - $29.27 to $30.46

Application deadline: Will remain open until filled

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for 2 Regular part-time Donor Care Associates to join our dynamic Collections Operation West,Vancouver team.

The Collections team is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will perform phlebotomy in the collection process in accordance with health and safety standards. You will work face-to-face with our donors, team members and volunteers providing them with safe and quality service during each stage of the collection process.

Formula for success

• Leveraging your superb people skills and ability to communicate effectively with donors, you will conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.
• Utilizing your excellent customer service skills, you will monitor donors for safety and comfort, provide post donation care and respect for donor privacy.
• Drawing on your knowledge or experience in following procedures you will ensure safe processing and handling of blood products.
• With your excellent interpersonal skills, you will work with others and assist in the collection of whole blood and apheresis blood components which save lives daily.
• At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Desired education and skills

• Completion of high school.
• Completion of accredited training program in phlebotomy or one-year related experience or an equivalent combination of education, training and experience may be considered.
• Basic computer skills and the ability to learn new systems and programs. Previous knowledge of Microsoft Word and Outlook are considered assets.

What you can expect

• Works Surrey Mobiles: Monday (1045-1845 or 1245-2045 variable depending on location), Friday (1145-1945) and Saturday (0945-1745). Rest Days Tuesday / Wednesday or Wednesday / Thursday.
• Travel will be required for mobile events in our communities, and transportation will be provided by Canadian Blood Services.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.