Dispatch Coordinator

Johnson Controls; Brampton; On-site; CAD 52,000 - 65,000; Full time

Job summary

A leading company in sustainable building solutions is seeking a detail-oriented individual for a position in Brampton. The role involves coordinating with service teams and handling customer service tasks in a fast-paced environment. Candidates should have strong interpersonal and organizational skills, with a high school diploma or equivalent. This 24-hour call center position offers competitive pay and a comprehensive benefits package. Flexibility for shift work is essential.

Benefits

Paid vacation

Comprehensive benefits package

Employee discount programs

Qualifications

• 1-2 years of related work experience in service/sales or technical environment.
• Ability to handle multiple projects and prioritize based on business goals.
• Strong communication skills to liaise with clients.

Responsibilities

• Coordinate service department tasks with managers and leaders.
• Create purchase orders for service tickets.
• Collect feedback from customers.

Skills

Interpersonal skills

Organizational skills

Computer skills (Word, Excel, Access)

Education

High school diploma or equivalent

College diploma preferred

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here’s what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

How you will do it

• Monthly/weekly reporting of Service Tickets for local customers.
• Assist Service Manager and Service Team leaders in coordinating Service department tasks.
• Create purchase orders to vendors to purchase parts needed for service tickets, and for local stock.
• Work with the Installation Teams on the handing‑over process for completed projects.
• Collect and analyze data from Service tickets to measure the efficiency and improve the quality of our services.
• Follow up with customers and collect their feedback.
• Gather all necessary information for final close‑out documents.
• Perform administrative functions including but not limited to answering phones, correspondence with customers, filing, and other duties.

This is a 24‑hour call center with scheduled shifts. Hours may vary between 8:00 AM and 10:00 PM, so flexibility is required.

What we look for

Required

• College diploma preferred; high‑school diploma or equivalent required, plus one to two years of related work experience, preferably within a service/sales or technical work environment.
• Strong interpersonal skills to effectively communicate with both internal and external clients.
• Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principles desired.
• Proficient computer skills in Microsoft Word, Excel, ACCESS, Desktop Publishing, and internet business application usage.
• Independent work ethic with solid organizational and attention‑to‑detail skills.
• Availability to work any shift required.
• On‑site position.

HIRING SALARY RANGE: $52,000–$65,000 (salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.