Disability Solutions & Service Excellence Leader - Hybrid

Sun Life Financial; Montreal; Hybrid; CAD 80,000 - 128,000; Full time

Job summary

A leading financial services company is seeking a Manager of Disability Solutions in Montreal. The role involves leading a client-oriented team to deliver exceptional service and drive continuous improvement. Candidates should have a minimum of 4 years management experience, strong leadership and data analysis skills, and a commitment to client satisfaction. This position offers a competitive salary range of 80,000 to 128,000 and a hybrid work environment, balancing office and virtual work.

Benefits

Supportive and inclusive culture

Flexible work options

Collaborative team environment

Qualifications

• Minimum 4 years experience managing a client-oriented team.
• Exceptional client relationship and customer focus skills.
• Strong data analytical and risk evaluation abilities.

Responsibilities

• Lead and develop a high-performing team, setting clear expectations.
• Assess and optimize processes to enhance client experience.
• Collaborate with Group Disability leaders to solve complex problems.

Skills

Client relationship management

Leadership abilities

Data analysis

Bilingual communication

Problem-solving skills

Education

College/University degree

Job description

A leading financial services company is seeking a Manager of Disability Solutions in Montreal. The role involves leading a client-oriented team to deliver exceptional service and drive continuous improvement. Candidates should have a minimum of 4 years management experience, strong leadership and data analysis skills, and a commitment to client satisfaction. This position offers a competitive salary range of 80,000 to 128,000 and a hybrid work environment, balancing office and virtual work.