Director of Fulfillment Operations

Saddle Creek Logistics Services; Canada; On-site; CAD 100,000 - 125,000; Full time

Job summary

A logistics services provider in Canada is seeking a Director of Fulfillment Operations to lead their operations and customer service. The ideal candidate will have a Bachelor's Degree and significant experience in logistics and fulfillment, alongside strong knowledge of WMS and CRM systems. The role focuses on strategic direction, operational excellence, and continuous improvement, aiming to enhance customer satisfaction and profitability.

Qualifications

• 3-5 years of operations experience in a multi-channel order fulfillment business environment.
• Minimum of 10 years of overall experience in distribution/logistics.
• Minimum of 5 years of leadership experience.

Responsibilities

• Provides leadership and direction for fulfillment operations.
• Develops and manages budget processes.
• Implements LEAN practices for efficiency.

Skills

Working knowledge of WMS

Strategy and forecasting

Business financial management

Proficient in Microsoft Office

Strong analytical skills

Education

Bachelor’s Degree in Supply Chain Management

High school diploma

Tools

Warehouse Management Systems (WMS)

Order Management Systems (OMS)

Customer Relationship Management (CRM)

Job description

Overview

Description

This Director of Fulfillment Operations will lead fulfillment operations, customer service, and continuous improvement culture in an omnichannel fulfillment environment. This position will oversee day-to-day operations while providing strategic direction while maintaining full accountability for service and financial performance results.

Responsibilities

• Provides leadership and direction for fulfillment operations


• Develop and manages through a budget process


• Employ a collaborative approach to continually evaluate, measure, and refine processes to improve service, quality, and efficiency


• Improve customer satisfaction through solid relationships, service levels, and quality


• Incorporate LEAN practices and methodologies within the facility


• Provide strategic leadership and guidance to develop, coach, and mentor operations and support staff


• Provides timely and accurate monthly reporting, ensures proper billing


• Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations


• Identify new business opportunities and implement new solutions within the existing customer base


• Manage value-added services, including call center, reverse logistics, kitting, and assembly


• Manage relationships with vendors and corporate functional teams to achieve shared business objectives


• Ensure company procedures, policies, and culture are executed and practiced effectively


• Ensures company compliance with all relevant regulatory requirements


• Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements


• Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing


• Lead and support the implementation of new and upgraded systems, as required

Qualifications

Education / Experience

• Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field


• High school diploma required


• Must possess 3-5 years of operations experience in a multi-channel order fulfillment business environment


• Minimum of 10 years of overall experience in the distribution / logistics industry


• Minimum of 5 year of leadership experience

Knowledge, Skills, and Abilities

• Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.


• Ability to be comfortable with strategy and forecast with senior-level executives at client companies


• Solid understanding of business financial management (budgets, profit, and loss, forecasting / planning)


• Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint


• Strong analytical skills


• Ability to write reports, business correspondence, and procedure manuals


• Ability to perform complex business analysis and decision-making.


• Ability to think critically about existing processes and technology solutions


• Ability to effectively present information and respond to questions from groups of managers, clients, and the public


• Ability to read, analyze and interpret policies and contracts


• #LI-SB1

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Saddle Creek is an Equal Opportunity / Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO posterhere. View the Pay Transparency Nondiscrimination Provisionhere. View the E-Verify Postinghere.

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