Director Community Management- Unannounced Title

Scopely; Canada; Remote; CAD 120,000 - 160,000; Full time

Job summary

A leading gaming company is seeking a Director of Community Management to develop a multi-channel community strategy for their upcoming AAA multiplayer game. The ideal candidate will have over 10 years of gaming experience and at least 5 years in a leadership role, focusing on engaging players through innovative strategies and community growth. This remote position is based in Canada and requires strong leadership and communication skills.

Qualifications

• 10+ years of gaming experience in community or social in a live service capacity.
• 5+ years in leadership driving strategy and execution.
• Expertise in social platforms like Discord, Reddit, TikTok.

Responsibilities

• Develop a community strategy that strengthens player connections.
• Grow and scale the player community.
• Integrate community feedback throughout the game's lifecycle.

Skills

Gaming experience

Community management

Social media expertise

Leadership skills

Crisis communication

Education

10+ years in gaming

Job description

Director Community Management- Unannounced Title

CA - Canada

Scopely is looking for a Director of Community Management to join an ambitious and exciting AAA multiplayer action game for consoles, PC, and mobile, using Unreal Engine 5 on a remote basis in Canada!

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

As a Director of Community Management, you’ll lead a world-class community strategy that strengthens player connections, fuels long-term engagement, and evolves alongside the game’s live service. You’ll be responsible for building and scaling the game’s community from the ground up, driving growth through recruitment, advocacy, and innovative engagement programs. Overseeing community and social media, you’ll ensure every touchpoint—from Discord to in-game activations—keeps players excited and invested.

What You’ll Do:

• Develop a multi-channel community strategy that fuses core engagement, data-driven insights, and creative storytelling.
• Grow and scale the player community, driving recruitment initiatives that bring new gamers into the ecosystem.
• Integrate community feedback throughout the game's lifecycle to inform development, product strategy, and live operations.
• Lead a worldwide social strategy that drives meaningful player engagement, conversation, and community impact.
• Harness analytics, sentiment, and emerging trends to predict player needs, increase retention, and exceed expectations.
• Forge deep, strategic partnerships with top content creators and community leaders to amplify player advocacy and reach.
• Oversee digital experiences, in-game activations, and live events that foster a strong player community and user retention.
• Drive live service communications, ensuring transparency, rapid response, and a player-first approach to critical issues.
• Stay ahead of trends, emerging platforms, and new technologies that evolve the way communities connect and interact.
• Establish new industry benchmarks by mentoring a top-tier team of community managers, social strategists, and influencer leads.

What We’re Looking For

• 10+ years of gaming experience in community or social in a live service capacity, including 5+ years in leadership driving strategy and execution.
• Demonstrated expertise in leading and managing a community within a successful live service game.
• Deep expertise in social platforms (Discord, Reddit, X, TikTok) and emerging trends that fuel player growth and retention.
• Exceptional executive communication and player storytelling skills, with a talent for crafting narratives that connect gaming audiences.
• Strong leadership and people management skills, with experience mentoring and scaling high-performing teams.
• Ability to navigate fast-paced live service environments, balancing long-term vision with agility in responding to player trends.
• Expertise in crisis communication and reputation management, ensuring transparency and trust in high-stakes situations.
• Strategic and analytical mindset, capable of leveraging data, sentiment tracking, and engagement analytics to inform decision-making.
• Budget management experience, optimising resources to drive maximum impact across community initiatives.
• Fluency and strong writing skills in English are required.
  
  

Bonus Points

• Background in Trust & Safety, Anti-Cheat frameworks and international regulatory compliance.
• Experience with research, data analysis, and free-to-play action and shooter games.
• Hands-on experience working with Developers, Customer Support, and Live Operations teams.

At Scopely, we create games for everyone, and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.

About Us

Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee With Buddies,” among others.

Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer experience across multiple platforms--from mobile, web, PC and beyond.

Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.

Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.

Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.

Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.

Our official website iswww.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

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Do you have experience in the gaming community or social management, including 5+ years leading strategy and execution for a live service AAA title? Please provide examples of the games you supported and your scope of responsibility. *

Tell us about a time you led community strategy across Discord, Reddit, and social platforms (e.g., TikTok, X) for a large-scale live service game. What were the biggest challenges, and how did you measure success? *

Have you managed community crisis communication or high-stakes player issues (e.g., outages, controversies, balance updates)? How did you ensure transparency and maintain player trust? *

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If yes, please provide the name used during your employment and the approximate dates.