Director, Airport Operations & Customer Experience

Greater Toronto Airports Authority; Mississauga; On-site; CAD 305,000 - 351,000; Full time

Job summary

A leading airport authority in Mississauga is seeking an Executive Director of Operations and Customer Services. This role is crucial for ensuring safe and efficient airport operations across various domains. Candidates must possess over 15 years of experience in transport operations and strong leadership skills. Competitive salary starts at $305,000 annually, with potential bonuses. Join a dynamic team committed to excellence in passenger service and airport performance.

Benefits

Comprehensive health benefits

Flexible hybrid work environment

Professional development opportunities

Qualifications

• 15+ years in airport or large transport operations.
• 8+ years in senior leadership roles.
• Strong understanding of airport operations.

Responsibilities

• Direct all aspects of real-time airport operations.
• Lead 24/7 performance management and decision-making.
• Ensure safety, punctuality, and service standards.

Skills

Leadership

Crisis Management

Data Analysis

Strategic Thinking

Communication

Education

Bachelor’s degree in Aviation Management, Engineering, or related field

Job description

A leading airport authority in Mississauga is seeking an Executive Director of Operations and Customer Services. This role is crucial for ensuring safe and efficient airport operations across various domains. Candidates must possess over 15 years of experience in transport operations and strong leadership skills. Competitive salary starts at $305,000 annually, with potential bonuses. Join a dynamic team committed to excellence in passenger service and airport performance.