Desktop Support Technician

NTT; Brantford; On-site; CAD 55,000 - 75,000; Full time

Job summary

A global technology services company is seeking a Desktop Support Technician in Brantford, Ontario. This role provides onsite support for users, including troubleshooting and managing support tickets. The ideal candidate has over 4 years of experience in desktop support and a strong knowledge of Windows environments. The position offers opportunities for further education and may require occasional travel.

Qualifications

• 4+ Years of Desktop / End User Support Experience.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

Responsibilities

• Performs troubleshooting and repair on desktops/notebooks printers.
• Updates and resolves tickets in a timely manner.
• May respond to calls after normal business hours.

Skills

Desktop / End User Support Experience

Client service skills

Windows operating system

A+ desktop skills

Education

High School Diploma or equivalent

Undergraduate degree or some college coursework

Job description

Overview

We are currently seeking a Desktop Support Technician to join our team in Brantford, Ontario (CA-ON), Canada (CA). This role provides onsite support for end users at a client site, including management of the regional stockroom. The technician will own issues through resolution. This position is expected to start at the end of October.

Responsibilities

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
• May respond to calls after normal business hours per leader instructions
• Identifies potential issues that could adversely impact end user experience and takes corrective action
• Updates and resolves tickets in a timely manner to achieve Service Levels
• Utilize a well-rounded knowledge of the policies and procedures for their work area
• Make policy recommendations to their manager and be an escalation point for less experienced team members

Basic Qualifications

• 4+ Years of Desktop / End User Support Experience
• High School Diploma or equivalent

Additional Preferences

• Experience in a plant / manufacturing environment
• Undergraduate degree or some college coursework
• Strong knowledge of Windows operating system environment
• Solid client service skills
• A+ desktop or equivalent skill set is required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel including overnight domestic trips may be required

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at