Desktop Support Engineer

Diverse Lynx; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology consulting firm is looking for a Desktop Support Engineer to provide remote support to users. This role requires bilingual proficiency in French and strong troubleshooting skills in desktop applications, networking, and VPN concepts. Candidates should possess excellent communication skills and a good understanding of both Windows and Macintosh operating systems. The position is a 1-year contract and involves troubleshooting and resolving user issues in a multi-vendor environment.

Qualifications

• Bilingual in French is mandatory.
• 1 year contract role.
• Experience in technical helpdesk support.

Responsibilities

• Provide desktop support to users across multiple locations.
• Troubleshoot various applications and network issues.
• Utilize remote control tools for support.

Skills

Service Desk

Customer Service Skills

Technical Helpdesk

Troubleshooting skills on desktop applications

Knowledge of VPN concepts

Experience in Internet troubleshooting

Knowledge of active directory

Communication skills

Ability to analyze and troubleshoot

Knowledge of operating systems

Tools

Microsoft Office Suite

Remedy

ServiceNow

Job description

Desktop Support Engineer

French Bilingual - Mandatory

Remote

1 year contract

What are the top 3 skills required for this role?

• Service Desk
• Customer Service Skills
• Technical Helpdesk

Technical Skill

• Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)
• Very good knowledge on VPN concepts and working experience in VPN troubleshooting
• Working experience in Internet troubleshooting and wireless routers
• Knowledge on active directory, domain controllers and good exposure to active directory concepts
• Working experience in password reset tools and self
• Troubleshooting experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer)
• Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment

Management Skills

• Skills in written and verbal communication.
• Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution

Mandatory Skills

• Knowledge of principles and operations of computer systems and related peripheral equipment
• Ability to analyze and troubleshoot users problems via the telephone
• Ability to maintain knowledge of current technology and able to learn new technology
• Ability to communicate professionally, accurately and effectively, both verbal and written, as well as on the telephone
• Ability to understand and respond to user questions in an effective and courteous manner
• Ability to convey technical procedures and directions in layman’s terms
• Proficiency with operating systems, including Windows and MacIntosh’s operating systems
• Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, Access, PowerPoint, etc.), the Internet browser, websites and e-mail systems.
• Possess advanced knowledge and understanding of networking and personal computer hardware
• Good knowledge on VPN concepts and troubleshooting VPN connections
• Knowledge on Virtual Machines / Citrix
• Knowledge/exposure on ticketing tools like Remedy, ServiceNow
• Knowledge on active directory, domain controllers etc. and exposure to password reset tools
• Troubleshooting experience using remote control tools like Bomgar

Equal Employment Opportunity

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.