Deputy Chief Operating Officer, Canada - Senior Vice President

iCapital Network; Toronto; Hybrid; CAD 150,000 - 190,000; Full time

Job summary

A financial services firm is seeking a Deputy Chief Operating Officer (COO) for Canada. The role involves driving operational initiatives, ensuring high client satisfaction, and coordinating efforts with global teams. Candidates should have 12+ years of experience in operations or business management, preferably within Canada. This position offers a comprehensive benefits package and flexibility to work remotely. Join a culture that fosters growth and development.

Benefits

Comprehensive benefits package

Unlimited Paid Time Off (PTO)

Flexible work environment

Qualifications

• 12+ years in operations, business management, or program leadership.
• Experience in Canada markets preferred.
• Background in financial services, consulting, or complex environments.

Responsibilities

• Lead and coordinate operational initiatives across Canada.
• Ensure high client satisfaction and operational efficiencies.
• Work closely with senior leaders in key business development activities.

Skills

Operations management

Business management

Strategic thinking

Interpersonal skills

Problem-solving

Collaboration

Job description

About the Role

iCapital is hiring a Deputy Chief Operating Officer (COO) for Canada to join our Operations and Investment Product Management team. This strategic leadership role will drive regional execution, coordinate cross‑functional initiatives, and ensure alignment with global priorities. As part of a global COO framework, the Deputy COO will serve as the key operational link between Canada and our global teams, reporting directly to our Chief Operating Officer.

Responsibilities

• Lead and coordinate operational initiatives across Canada.
• Ensure high client satisfaction and operational efficiencies across Canada teams and always proactively look for potential operational efficiencies and global best practices.
• Work closely with the Client Solutions and Product Structuring teams in key business development activities.
• Partner with senior leaders in the region, especially in Client Services, Investor Relations, Fund Finance, Reporting and Governance, and Tax teams.
• Ensure regional alignment with global strategy, standards, and priorities.
• Support change management, process improvements, and cross‑functional collaboration.
• Facilitate communication between regional teams and global operations leadership teams.
• Provide oversight and coordination for new initiatives and ongoing operational workstreams.
• Champion iCapital’s culture and values, to promote a working environment which allows people to develop and thrive.

Qualifications

• 12+ years in operations, business management, or program leadership
• Experience working across Canada markets is preferred
• Background in financial services, consulting, or a similar complex environment
• Strong interpersonal and collaborative skills and well respected by senior stakeholders
• Highly organized and execution‑focused and able to manage multiple priorities effectively
• Strategic thinker with a hands‑on approach to problem‑solving and delivery
• Comfortable working in a matrixed, fast‑paced, and evolving environment
• Trusted operator who values accountability, clarity, and forward momentum

Benefits

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday‑Thursday, with the flexibility to work remotely on Friday.

iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full‑time employees. The Company pays 100% of the premium for all Group Benefits for you and your dependents. Some of these benefits include medical, dental, vision, prescription, life insurance and long‑term disability. We offer a variety of Retirement Plans with a company match. We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week. Every department has different needs, and some positions will be designated in‑office jobs, based on their function.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us. Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc. Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

EEO Statement

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination. iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.