Deployment Technician

Microserve; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking a Deployment Technician to handle installation and retirement of IT hardware, providing support across various client sites. Ideal candidates will possess strong customer service skills, experience in an enterprise IT environment, and relevant certifications. This position, based in the Okanagan region, offers competitive pay with benefits including paid vacations and an extended medical plan. Join a team committed to excellence and client satisfaction.

Benefits

Paid vacations

Additional 5 personal days

Paid sick days

Extended Medical and Dental plan

Qualifications

• Experience in an enterprise/business IT environment.
• Knowledge of desktop hardware from an enterprise environment is preferred.
• Must pass a criminal record check.

Responsibilities

• Deploy and retire IT hardware in branch or client environments.
• Configure software and networks, troubleshoot issues.
• Install printers and peripherals.

Skills

Customer service

Software installation

Troubleshooting

PC assembly

Education

High School Diploma / GED

College Diploma / Associate Degree

CompTIA A+ Certification

Job description

Deployment Technician

Location: Okanagan, BC

Opportunity at Microserve

Position Overview

The Computer Install Technician, internally known as Deployment Technician, is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position is based out of Okanagan, BC and will require travel to other areas of the region. It will also require a presence on client sites such as healthcare, government and post‑secondary institutions.

Responsibilities:

• Software and network configuration and troubleshooting
• Software installation
• Printer/peripheral installation
• Diagnose, repair, and upgrade PC software and equipment
• Image workstation for new deployments
• Deploying PC hardware
• Respond to customer inquiries
• Record‑keeping and asset management
• Support other departments as necessary, depending on workload
• Work proactively to ensure that services delivery are aligned to the client needs
• Delivering computer and/or printer orientation

Skills & Qualifications:

• Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)
• Ability to establish and maintain positive customer service
• Preferred: College Diploma / Associate Degree (technical field) or equivalent certification
• 1 year experience in an enterprise/business IT environment
• Knowledge of desktop hardware, preferably from an enterprise or business environment
• Knowledge of software installation and troubleshooting in a Windows environment
• Experience in PC assembly or repair
• CompTIA A+ Certification (or similar) considered an asset
• Vendor‑specific hardware certification desired
• Presentation and training skills an asset
• Must be able to lift up to 60 lbs. on a regular basis
• Must be able to pass a criminal record check (CPIC)
• Must have driver’s license and access to own vehicle

Corporate responsibility

Employee will understand, meet and live our core values. We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven.

Compensation and Benefits:

In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 - $23 per hour.

• Paid vacations
• Additional 5 personal days
• Paid sick days
• Extended Medical and Dental plan from day one

At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve, we believe that compensation conversations should always be ongoing.

About us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.