CX Senior Sales Engineer | Channel Accounts | Ontario

Avaya; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading enterprise software provider is seeking a Technical Presales Engineer to serve as a trusted advisor to channel partners. The role involves delivering training workshops, collaborating during sales cycles, and designing secure solutions. Candidates should have a strong technical background, excellent communication skills, and 7+ years of experience. This position is vital for driving partner success and enabling exceptional customer solutions.

Qualifications

• 7+ years of experience in a technical role.
• Experience in solution architecture or technical consulting.

Responsibilities

• Deliver technical workshops and training for partners.
• Collaborate with partners during the sales cycle.
• Design scalable and secure solutions for partners.
• Represent the company at partner events.
• Gather partner feedback on products for continuous improvement.

Skills

Technical background in cloud, networking, security, SaaS

Excellent presentation skills

Experience in presales engineering

Relationship-building with channel partners

Familiarity with partner programs

Education

Bachelor degree in Computer Science or Electrical Engineering

Tools

AWS

Azure

Cisco

VMware

Job description

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

The Technical Presales Engineer will serve as a trusted technical advisor to channel partners, enabling them to position and deliver our solutions effectively. This role bridges the gap between sales and technology, providing technical expertise during the presales cycle, driving partner enablement, and ensuring successful solution adoption. The ideal candidate combines strong technical knowledge with excellent communication and relationship-building skills. This position is critical to driving partner success and accelerating revenue through the channel. By combining technical expertise with strategic enablement, the Technical Presales Engineer ensures partners are equipped to deliver exceptional solutions to customers.

Key Responsibilities

• Partner Enablement & Training: Deliver technical workshops, webinars, and hands-on sessions to educate partners on product capabilities and best practices. Develop technical content, demos, and solution guides tailored for partner use.
• Presales Support: Collaborate with channel partners during the sales cycle to provide technical validation, solution architecture, and product demonstrations. Assist partners in responding to RFPs/RFIs with accurate technical details and solution designs.
• Solution Design & Architecture: Understand partner and end-customer requirements to design scalable, secure, and cost-effective solutions. Provide guidance on integration, deployment, and interoperability with existing systems.
• Technical Evangelism: Represent the company at partner events, trade shows, and technical forums. Act as a subject matter expert for partners, influencing technical decision-making.
• Feedback & Continuous Improvement: Gather partner feedback on product features and share insights with product management. Identify gaps in partner technical capabilities and create enablement plans.

Required Skills & Qualifications

• Strong technical background in relevant technologies (cloud, networking, security, SaaS, etc.).
• Excellent presentation and communication skills for both technical and business audiences.
• Experience in presales engineering, solution architecture, or technical consulting.
• Ability to build and maintain strong relationships with channel partners.
• Familiarity with partner programs and channel sales models.

Preferred Experience

• Previous experience supporting channel partners in a technical capacity.
• Certifications in relevant technologies (e.g., AWS, Azure, Cisco, VMware).
• Knowledge of competitive landscape and ability to articulate differentiation.

#LI-CM1

Experience 7+ Years of Experience Education Bachelor degree or equivalent experience in Computer Science or Electrical Engineering Preferred Certifications Must maintain all relevant certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.