CX AI Strategy Lead – Associate Principal (Hybrid)

WillowTree; Vancouver; Hybrid; CAD 132,000 - 165,000; Full time

Job summary

A leading digital product consultancy in Vancouver seeks an experienced Associate Principal, CX Application Strategy to drive digital and AI transformation initiatives. You will shape recommendations, collaborate with various teams, and prioritize tech opportunities to enhance customer experience. The ideal candidate has over 5 years in consulting or technology strategy, and strong communication skills. This role offers competitive compensation with hybrid work flexibility and comprehensive benefits including healthcare and 401K matching.

Benefits

Healthcare benefits - Medical, Vision, Dental

401K matching

Employee Share Purchase Plan

Competitive PTO Policy

Life & Disability Insurance

Qualifications

• 5+ years of experience in management consulting, product, and/or technology strategy.
• Proficient in tech/AI stack considerations for contact centres.
• Strong strategic and analytical skills, with the ability to quantify business value.

Responsibilities

• Help clients define front-end application features for Digital CX strategy.
• Collaborate to develop a maturity framework for tech/AI readiness.
• Identify tech/AI opportunities to enhance customer experience.

Skills

Management consulting

Technology strategy

Customer experience management tools

Analytics platforms

Excellent communication skills

Tools

CRM systems

CCaaS

Job description

A leading digital product consultancy in Vancouver seeks an experienced Associate Principal, CX Application Strategy to drive digital and AI transformation initiatives. You will shape recommendations, collaborate with various teams, and prioritize tech opportunities to enhance customer experience. The ideal candidate has over 5 years in consulting or technology strategy, and strong communication skills. This role offers competitive compensation with hybrid work flexibility and comprehensive benefits including healthcare and 401K matching.