Customs Brokerage Coordinator

Alba Wheels Up International; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A logistics and customs brokerage company is seeking a detail-oriented professional to process customs brokerage for air and ocean shipments. Responsibilities include managing import documentation, classifying goods, and ensuring compliance with U.S. Customs regulations. Candidates should have a background in customs brokerage, excellent communication skills, and experience using Microsoft Office, especially Excel. A commitment to customer service and the ability to thrive in a fast-paced environment is essential.

Qualifications

• Minimum of 4 years of experience in Customs brokerage for air and ocean shipments.
• Minimum of 2 years of data entry experience in a professional office environment.
• Customs Broker's License, FTZ experience, and CargoWise experience all preferred but not required.

Responsibilities

• Process Customs brokerage for air and ocean shipments and manage documentation.
• Classify goods using the Harmonized Tariff Schedule (HTS).
• Prepare and manage billing packages for customers.

Skills

Customer service experience

Attention to detail

Strong organizational skills

Communication skills

Education

High school diploma or equivalent

Associate degree or higher

Tools

Microsoft Office Suite (Excel)

Customs Brokerage software (Cargowise)

Google Docs

Job description

Alba is the Customs and Logistics Authority. The success we bring to our customers means we’re looking for talented individuals to join our team.If your primary focus is on customer success, and you have experience in the customs brokerage, trade compliance, or logistics field, we want to speak with you.Review our currently available positions below to see if we have a role for you.Don’t see anything just yet? Contact us and tell us a little about yourself.

Location: San Francisco, CA

Job Id:129

# of Openings:2

Job Description

We are seeking a skilled and detail-oriented professional to join our team. This role combines responsibilities for Customs brokerage and drawback entry processing, with a strong emphasis on providing and maintaining effective customer service, resolving shipment-related issues, and ensuring compliance with U.S. Customs and participating Government Agencies (PGAs). If you have experience in Customs brokerage, drawback processing, and enjoy working in a collaborative, fast-paced environment, we’d love to hear from you.

Responsibilities

• Process Customs brokerage for air and ocean shipments, including data entry and preparation of import-related documentation for submission to U.S. Customs and PGAs.
• Classify goods using the Harmonized Tariff Schedule (HTS) across a broad range of commodities.
• Follow up on Customs matters, resolve issues, and maintain accurate documentation and records in systems like Cargowise.
• Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance.
• Prepare and manage billing packages for customers.
• Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams.
• Provide timely responses to customer and inter-company inquiries, resolving problems efficiently.
• Save and organize electronic records of all documentation in systems such as Cargowise.
• Collaborate with management and internal personnel to meet customer requirements and maintain high service standards.

Qualifications & Requirements

• High school diploma or equivalent required; an associate degree or higher is preferred.
• Minimum of 4 years of experience in Customs brokerage for air and ocean shipments.
• Minimum of 2 year of data entry experience in a professional office environment.
• Proficiency in Windows and Microsoft Office Suite (Excel expertise is essential).
• Experience with Customs Brokerage software; experience working with Cargowise is a plus.
• Familiarity with Google Docs is a plus.
• Strong organizational skills and extreme attention to detail.
• Excellent communication skills (verbal and written).
• Must be a team player who can also work independently.
• Ability to thrive in a busy, fast-paced environment.
• Knowledge of the import business, Customs brokerage, and drawback processing is a plus.
• Customs Broker's License, FTZ experience and CargoWise experience all preferred but not required

If you are detail-oriented, organized, and ready to make an impact in the Customs and drawback space, apply today to join our dynamic team!

Alba Wheels Up is an equal opportunity employer.