Customer Support Specialist

Z953; Montreal; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading music and technology company in Montreal is seeking a Customer Support Specialist to assist clients with technical issues. Responsibilities include handling support calls, guiding clients through tasks, and ensuring service agreements are met. Ideal candidates will have over two years of customer service experience with proficiency in both French and English. The role offers a hybrid work environment with various employee perks.

Benefits

Share purchase plan

Access to virtual healthcare

Free fitness classes

Free language classes

Social events

Qualifications

• Over 2 years of professional experience in customer service, preferably in technical support.
• Creative thinker capable of outside-the-box approaches.
• Strong team player culture fit.

Responsibilities

• Handle first level support calls and emails from commercial clients.
• Guide clients through technical tasks related to systems.
• Ensure Service Level Agreements are met.

Skills

Written and spoken proficiency in French and English

Solution-oriented mindset

Empathy and strong communication

Ability to multitask

Job description

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!

• Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions;
• Guide clients through various technical tasks related to audio, music, and digital signage systems;
• Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
• Create work orders for service visits, product shipments, etc.;
• Coordinate customers’ service requirements with other appropriate departments as necessary;
• Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
• Assist with managing seasonal-related requests (Holiday programming/custom messaging).
• Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
• Written and spoken proficiency in both French and English;
• Solution-oriented and an ambassador of change management;
• Committed to continuous improvement and learning opportunities;
• Creative thinker who can think outside the box;
• Strong empathetic team player with the ability to multitask effectively.

Please note that the department operates from 8 AM to 8 PM on weekdays, and from 9 AM to 5 PM on weekends and holidays. You may be required to work weekends on a rotational basis (approximately 1 weekend on 3) and occasionally work evenings.

Life at Stingray

• A cool office in Montreal & a hybrid work policy
• Share purchase plan (with a contribution from Stingray)
• Access to virtual healthcare
• Stingray café with breakfasts and snacks offered every day
• Free fitness classes offered weekly
• Access to private nutrition & wellness advising
• Free language classes
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.

Share this opportunity

Apply now

" * " indicates required fields

Name *

First Last

Phone *

Email *

Your Location *

Drop files here or

Drop files here or Accepted file types: pdf, doc, docx, Max. file size: 128 MB.

How did you hear about this position? *

Canada *

I confirm that I am legally authorized to work in Canada *

Consent *

By using this form you agree with the storage and handling of your data by this website *