Customer Support Representative - Nigeria

The Opportunity Fund; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A forward-thinking remittance company seeks a Customer Support Representative to enhance user experiences across global platforms. The ideal candidate will have over 3 years in customer support, excellent communication skills, and a passion for helping users. This is a remote position with a salary range of $200–$230 USD per month, including performance-based reviews and opportunities for growth.

Benefits

Work from anywhere

Paid time off

Performance-based bonuses

Qualifications

• 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
• Excellent written and verbal communication skills.
• Ability to address complaints with effective solutions.

Responsibilities

• Support our users via chat, email, and social media.
• Troubleshoot issues quickly and empathetically.
• Track interactions in CRM.

Skills

Customer support experience

Communications skills

Time-management

Education

Bachelor's degree or equivalent

Tools

CRM system

Job description

Overview

About Afriex — At Afriex, we're on a mission to make sending money across borders as easy as sending a text. We're building the future of remittances with speed, transparency, and affordability. As a customer support representative, you’ll be the human voice behind our technology—empowering users across the globe.

We value: Clarity, Ownership, Empathy, Speed, and Curiosity.

Location: Remote from Cameroon or Nigeria. Languages: Fluent in English and either French or Spanish.

Responsibilities

• Support our users via chat, email, and social media.
• Troubleshoot issues quickly and empathetically.
• Manage inbound customer communications — answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success — advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge — act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM — record customers interactions in internal system for cross-functional awareness and relationship development.
• Educate users on how to use Afriex effectively.
• Report bugs and collaborate with our product team to improve user experience.
• Bring fun and humanity into every interaction.

What We’re Looking For

• 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
• Bachelor’s degree or equivalent.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above-and-beyond service.
• Excellent time-management and prioritization skills.
• Leadership mindset.
• Strong internet connection and a quiet work environment.
• Familiarity with CRM system.
• Able to work in shifts.

Work Schedule & Availability

We offer round-the-clock (24/7) customer support to our global users. Shifts are rotating and include evenings, nights, and weekends. Each team member has two days off per week (not consecutive). Schedules rotate to ensure fair distribution of shifts. This structure ensures continuous support and regular rest periods.

Compensation

Location-based compensation to ensure fairness and competitiveness. The starting salary for the Customer Support Representative role is $200–$230 USD per month, paid bi-weekly depending on location and experience. Annual reviews provide opportunities for salary increases based on performance and company growth.

Application Instructions

All applications must be in English and include a 1-minute voice recording (in English) telling us:

• Your name and where you’re based.
• Why you’d be perfect for this role.
• How you make it possible to work remotely with a culturally distributed team.
• Why you are passionate about helping people.

Perks & Culture at Afriex

• Work from anywhere
• A fun, collaborative, and ambitious team
• Opportunity to grow with a rapidly scaling company
• Meaningful work helping real people every day
• Paid time off, performance-based bonuses, and more

Additional notes: This description preserves the responsibilities, qualifications, schedule, compensation, and application expectations for the role.