Customer Success Specialist

Levitate; Toronto; On-site; CAD 65,000; Full time

Job summary

A leading technology firm in Toronto is seeking a Customer Success Specialist to manage the full customer journey from onboarding to renewal. You will act as the main contact for customers, ensuring satisfaction and retention. Ideal candidates are empathetic, coachable, and possess strong communication skills. Compensation is $55,000 base plus a $10,000 bonus. The role supports work-life balance with various benefits.

Benefits

Paid time off

Paid parental leave

Extensive benefit options

Employee leadership development programs

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the main point of contact for customers.
• Provide onboarding and training to new customers.
• Maintain customer satisfaction and retention goals.
• Ensure customers are engaged with the product.
• Collaborate with teams to resolve customer issues.

Skills

Organizational skills

Interpersonal skills

Communication

Problem solving

Job description

At Levitate, we’re on a mission to make a real impact - for our customers, our team, and the world around us. We believe the best work comes from people who are curious, driven, and excited to grow. Our five core values guide everything we do, and we look for teammates who embody the traits that make those values come to life:

• Creating Magic — You have the persistence and grit to turn ambitious ideas into remarkable outcomes.
• Showing Customer Empathy — You bring humble confidence, listening deeply, and putting customers first.
• Making Data-Driven Decisions — You pair creativity with insights to make smarter, faster choices.
• Focusing on Solutions, Not Problems — You approach challenges with positivity and critical thinking, always looking for the way forward.
• Making Small Improvements Every Day — You embrace coachability and lean into discomfort to grow, improve, and drive lasting change.

Here, you won’t just do a job, you’ll help create meaningful experiences, solve real problems, and shape the future of our company.

We are excited to announce that we are looking for a Customer Success Specialist to join our team at Levitate. As a Customer Success Specialist, you will manage the full customer journey from onboarding to renewal. You will be responsible for managing customer accounts and ensuring that their needs are met in a timely and efficient manner.

Our ideal candidate is coachable, naturally empathetic, has excellent communication and time management skills, and enjoys working in a fast-paced environment.

Responsibilities

• Serve as the main point of contact to develop and maintain relationships with customers
• Provide onboarding and training to new customers to assist them in reaching their goals
• Maintain a customer book of business where you\'re responsible for customer satisfaction and hitting monthly retention goals
• Ensure customers get fast time-to-value and are engaged with the product
• Collaborating with cross-functional teams to resolve customer issues in a timely manner
• Maintain up-to-date knowledge about company products and services as they evolve

Requirements

• Organizational and process skills are essential
• Excellent communication and interpersonal skills
• Experience in a customer-facing role is preferred
• Be a problem solver and advocate for clients
• Ability to work independently and as part of a team

Benefits

• Paid time off and paid provincial holidays to facilitate strong work-life balance
• Paid parental leave that provides employees with support and flexibility as they grow their families
• Extensive benefit options including healthy lifestyle reimbursement, private pension matching, healthcare benefits, etc. Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

Compensation for this position is a $55,000 base + $10,000 bonus = $65,000 CAD on target earnings.

Are you willing to undergo a background check and employment verification, in accordance with local law/regulations? Are you legally entitled to work in Canada?