Customer Success Manager - Retention & Onboarding (Hybrid)

Creyos; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS HealthTech company in Toronto is seeking a Customer Success Manager to drive customer retention and satisfaction. You will manage customer onboarding, identify at-risk accounts, and act as the voice of the customer. Ideal candidates have 2+ years in customer success and a strong background in health tech or neurosciences. This hybrid role includes a supportive work environment with growth opportunities and comprehensive benefits.

Benefits

Career development opportunities

Annual company-wide break

Comprehensive benefits package

Qualifications

• Minimum 2 years of customer success experience.
• Experience in onboarding and lifecycle management.
• Strong understanding of health tech or neurosciences.

Responsibilities

• Drive customer retention and renewals.
• Manage customer onboarding with minimal burden.
• Resolve technical problems for customers.

Skills

Customer retention

Client engagement

Communication skills

Problem-solving

Adaptability

Self-starter attitude

Education

Undergraduate degree or college diploma in business or science

Job description

A leading SaaS HealthTech company in Toronto is seeking a Customer Success Manager to drive customer retention and satisfaction. You will manage customer onboarding, identify at-risk accounts, and act as the voice of the customer. Ideal candidates have 2+ years in customer success and a strong background in health tech or neurosciences. This hybrid role includes a supportive work environment with growth opportunities and comprehensive benefits.