Customer Success Manager — Drive Adoption & ROI (Enterprise)

CoLab Software; Canada; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading software company in Canada is seeking a Customer Success Manager to lead the post-sale journey for Commercial and Enterprise customers. This role focuses on driving onboarding, product adoption, and customer satisfaction. The ideal candidate has 1-3 years of experience in customer-facing roles within B2B SaaS and is comfortable managing timelines and relationships. Some travel (up to 25%) may be required to meet with clients, ensuring strong engagement and outcomes.

Qualifications

• 1-3 years of experience in Customer Success or another customer-facing role in B2B SaaS.
• Proven relationship-building skills and clear communication.
• Ability to manage timelines and deliver structured outcomes.

Responsibilities

• Own adoption, satisfaction, and retention for Commercial and Enterprise accounts.
• Build and execute Customer Success Plans with clear goals and milestones.
• Drive outcomes with a bias for urgency and quality execution.

Skills

Customer Success

Communication

Relationship-building

Organization

Technical workflow curiosity

Data analysis

Tools

Salesforce

Slack

Mixpanel

Job description

A leading software company in Canada is seeking a Customer Success Manager to lead the post-sale journey for Commercial and Enterprise customers. This role focuses on driving onboarding, product adoption, and customer satisfaction. The ideal candidate has 1-3 years of experience in customer-facing roles within B2B SaaS and is comfortable managing timelines and relationships. Some travel (up to 25%) may be required to meet with clients, ensuring strong engagement and outcomes.