Customer Success and Implementation Manager - REMOTE

Jobgether; Remote; CAD 80,000 - 100,000; Full time

Job summary

A technology solutions provider seeks a Customer Success and Implementation Manager to lead enterprise-scale SaaS deployments. This role involves managing client implementations, enhancing operational efficiency through AI features, and consulting on privacy and risk solutions. Ideal candidates have over 5 years of SaaS experience and strong project management skills. Benefits include unlimited PTO, a health plan, and a 100% work-from-home policy.

Benefits

Health, Vision, and Dental Care

Unlimited Paid Time Off (PTO)

100% Work-from-home policy

Participation in regional philanthropic activities

Opportunities for health-focused activities

$2,500 employee referral program

Qualifications

• Over 5 years of experience in SaaS implementations or Customer Success management.
• Ability to simplify complex regulatory concepts for clients.
• PMP or similar project management certification preferred.

Responsibilities

• Lead implementations by configuring and optimizing platform modules.
• Project manage full implementations ensuring milestones are met.
• Consult strategically on translating privacy and risk requirements.

Skills

Experience in SaaS implementations

Technical expertise in SaaS architecture

Project management skills

Excellent communication skills

Change management skills

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success and Implementation Manager. In this role, you will lead and manage enterprise-scale SaaS deployments, ensuring clients successfully adopt and derive value from our privacy and AI-driven solutions. You will be pivotal in translating complex challenges into actionable solutions, directly impacting customer satisfaction and success metrics. This is a strategic position that combines technical expertise with project leadership, driving measurable outcomes from onboarding to ongoing client success.

Accountabilities

• Lead implementations by configuring and optimizing platform modules to align with client needs.
• Project manage full implementations, ensuring milestones and acceptance criteria are met.
• Guide clients in leveraging AI-powered features to enhance operational efficiency.
• Consult strategically on translating privacy and risk requirements into practical solutions.
• Facilitate cross-functional delivery by coordinating with various teams.
• Conduct customer meetings to emphasize best practices and monitor progress.
• Track customer engagement and usage metrics to proactively address potential issues.
• Maintain project documentation and refine processes based on client feedback.
• Collaborate on product roadmap by sharing customer insights.
• Stay updated on industry standards and offerings.

Requirements

• 5+ years of experience in SaaS implementations or Customer Success management.
• Strong technical expertise in SaaS architecture and troubleshooting configurations.
• Familiarity with AI-enabled SaaS products and their business implications.
• Ability to simplify complex regulatory concepts for clients.
• Proven project management skills, with PMP or similar certification preferred.
• Demonstrated alignment of project outcomes with customer value.
• Strong change management skills for navigating priorities and stakeholder influence.
• Excellent communication skills for engaging diverse audiences.
• A self-starter who values continuous learning and accountability.

Benefits

• Health, Vision, and Dental Care (available for partners as well).
• Unlimited Paid Time Off (PTO) program.
• 100% Work-from-home policy.
• Participation in regional philanthropic activities.
• Opportunities for health-focused activities like mindfulness and wellness.
• $2,500 employee referral program.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.