Customer Service Trainee

Spade Recruiting; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading benefits provider is seeking a dedicated individual to assist union members with their benefits inquiries. This remote role involves guiding members through their options and ensuring clear understanding of available resources. Ideal candidates will have strong communication skills and a desire to help others. Enjoy strong earning potential, flexible scheduling, and professional growth opportunities. This position is available in Canada, Metro Vancouver Regional District, Vancouver.

Benefits

Strong earning potential with bonus opportunities

Career mobility with promotion paths

Flexible scheduling

Remote work environment

Residual income from renewals

Benefits package including health, dental, and vision

One-on-one coaching and mentorship

Annual company-funded travel incentives

Qualifications

• Clear communication skills are essential.
• Organizational habits are critical for success.
• Willingness to educate others is a must.

Responsibilities

• Reach out to members via phone or virtual meetings.
• Conduct benefit consultations based on scheduled appointments.
• Explain program details clearly to members.
• Complete digital forms accurately.
• Provide follow-up support for ongoing relationships.

Skills

Clear, confident communication skills

Strong organizational habits

Desire to help and educate others

Education

High school diploma or equivalent

Job description

About Our Organization

For generations, we’ve dedicated ourselves to supporting working families across North America. Through long-standing partnerships with thousands of unions and member-based groups, we help ensure their communities receive dependable information about the benefits designed to protect them. As the only benefits provider operating under afully unionized label, our commitment to service, integrity, and trust sets us apart. Families rely on us—and we take that responsibility seriously.

Position Overview

This role offers more than remote convenience; it provides the chance to contribute to something meaningful. You’ll be assisting union members whopersonally request benefit information, guiding them through their options and helping them understand the resources available to them.

Your responsibilities will include:

• Reaching out to members via phone or virtual meeting

• Coordinating and conducting scheduled benefit consultations

• Breaking down program details in a straightforward, easy-to-understand way

• Completing digital forms with accuracy

• Offering follow-up support to maintain ongoing relationships

Every conversation you have helps families make well-informed choices about their coverage and long-term financial protection.

What We Offer

• Strong Earning Potential– Weekly compensation with bonus opportunities

• Career Mobility– A clear path for promotion and leadership advancement

• Flexible Scheduling– Manage your time in a way that supports your lifestyle

• Remote Work Environment– Entirely online, with tools and systems ready to support you

• Residual Income– Ongoing earnings from recurring renewals

• Benefits Package– Health, dental, and vision available

• Professional Growth– One-on-one coaching, mentorship, and structured training

• Travel Incentives– Annual, company-funded trips to sought-after destinations such as Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas

Who Succeeds Here

We’re seeking individuals who demonstrate:

• Clear, confident communication skills

• Strong organizational habits and reliability

• A genuine desire to help and educate others

• A high school diploma or equivalent

• Background experience in customer service, retail, or sales (helpful but not required)