Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support services provider is seeking candidates for inbound customer support roles in Wainwright, Alberta. The ideal applicant will have at least 1 year of customer service experience, proficiency in computer navigation, and strong problem-solving abilities. This role offers a flexible work-from-home schedule, comprehensive benefits, and opportunities for career advancement. Ideal candidates may also have technical support experience and familiarity with iOS or MacOS. Apply today to join a diverse and motivated team.

Benefits

Salary up to $21.49/hr

Performance-based incentives

Comprehensive benefits

DailyPay enrollment option

Inclusive culture with wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Computer navigation proficiency

Ability to multitask

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $21.49/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of management promoted from within
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option for early access to earned wages
• Inclusive culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products, such as smartphones and computers
• Deliver exceptional customer experiences while offering additional products and services

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem‑solving skills and ability to multitask in a fast‑paced environment
• Proficiency in computer navigation and a quiet, distraction‑free workspace

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn and adapt to new technologies
• Strong focus on building customer relationships
• A desktop or laptop for testing purposes

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.