Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support company in Canada is hiring for a customer support position. The role involves providing inbound support using a structured guide and resolving technical issues related to various products. Candidates should have a minimum of 1 year of customer service experience, a high school diploma, and a strong problem-solving ability. This opportunity offers a competitive hourly wage with additional benefits and work-from-home convenience, ensuring a supportive workplace culture.

Benefits

Base salary of $21.49 per hour

Performance-based incentives

Comprehensive medical, dental, and vision insurance

Work-from-home convenience

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• A quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Document and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Technical support experience

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Benefits

• Base salary of $21.49 per hour, plus performance‑based incentives
• DailyPay enrollment option for early access to your pay
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement and personal development, with 80% of managers promoted from within
• Work‑from‑home convenience with a supportive and inclusive company culture
• Engaging company events and networking opportunities focusing on diversity and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Deliver expert customer experiences while maintaining a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem‑solving skills and proficiency in fast‑paced multi‑tasking
• A quiet, distraction‑free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.