Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for customer support agents to assist clients from the comfort of their homes. This role requires at least one year of customer service experience and offers up to $21.49 per hour, plus incentives. Candidates must be able to work evening or overnight shifts and should possess strong computer navigation skills. The company promotes an inclusive culture and provides benefits including medical and paid time off.

Benefits

Salary up to $21.49 per hour

DailyPay enrollment option

Comprehensive benefits including medical, dental, vision insurance

Opportunities for career growth

Engaging company events promoting inclusion

Qualifications

• Minimum of 1 year of customer service experience is required.
• Ability to work an evening or overnight schedule.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences and problem-solving support.

Skills

Customer service experience

Computer navigation skills

Distraction-free environment

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary up to $21.49 per hour, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Opportunities for career growth and personal development, with 80% of management positions filled internally
• Work-from-home convenience with a supportive and inclusive company culture
• Engaging company events and programs that promote diversity, equity, and inclusion

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences and problem-solving support

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong computer navigation skills and PC knowledge
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

• Technical support experience is preferred
• Eagerness to learn new technologies
• Experience with iOS and/or MacOS or comparable technology

#CustomerService #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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