Customer Service Representative with Mandarin Fluency

Mashreq Bank; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A dynamic IT firm in Canada is seeking a Customer Service Representative fluent in Mandarin. Your role will involve providing exceptional service to Mandarin-speaking clients, addressing inquiries, and contributing to service improvement. The ideal candidate will have a background in customer service and strong communication skills in both Mandarin and English. Join us at this firm to make a meaningful impact and advance your career in a fast-paced environment.

Qualifications

• Experience in customer service or a related field with a focus on customer satisfaction.
• Excellent verbal and written communication skills in Mandarin and English.
• Ability to troubleshoot and resolve customer issues effectively.

Responsibilities

• Provide exceptional customer service to Mandarin-speaking clients.
• Address customer inquiries and concerns to ensure satisfaction.
• Collaborate with teams to communicate customer feedback.

Skills

Fluency in Mandarin

Customer Service Skills

Communication Skills

Problem-Solving

Adaptability

Tech-Savvy

Job description

Join The Elite Job, a leading name in IT, and become a pivotal part of our dynamic team as a Customer Service Representative with Mandarin fluency. We are committed to providing unparalleled service, and we are seeking a talented individual who shares our passion for excellence.

Responsibilities:

1. Customer Support: Provide exceptional customer service to Mandarin-speaking clients through various channels such as phone, email, and chat.
2. Issue Resolution: Effectively address customer inquiries, concerns, and issues to ensure a positive and satisfactory experience.
3. Communication: Collaborate with cross-functional teams to convey customer feedback and contribute to the improvement of our services.
4. Language Proficiency: Utilize Mandarin language skills to assist and engage with Mandarin-speaking customers.

Requirements:

1. Fluency in Mandarin: Proficient in both written and spoken Mandarin Chinese.
2. Customer Service Skills: Previous experience in customer service or a related field with a strong focus on customer satisfaction.
3. Communication Skills: Excellent verbal and written communication skills in both Mandarin and English.
4. Problem-Solving: Proven ability to troubleshoot and resolve customer issues effectively.
5. Adaptability: Comfortable working in a fast-paced environment with a flexible approach to tasks.
6. Tech-Savvy: Basic knowledge of relevant software applications and the ability to learn new tools quickly.

Company Overview:

At The Elite Job, we pride ourselves on being at the forefront of innovation in [industry sector]. With a dedication to excellence, we strive to create a collaborative and inclusive workplace. Our team is passionate about providing top-notch service to our clients, and we value individuals who share our commitment to success.

How to Apply:

If you are fluent in Mandarin, possess excellent customer service skills, and are ready to contribute to a dynamic team, we invite you to apply by submitting your resume and cover letter to us.

Join us at The Elite Job and embark on a rewarding career where your skills and dedication make a difference!