Customer Service Representative - West

Groupe Touchette; Burnaby; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading wholesale supplier in the Metro Vancouver area is looking for a Customer Service Representative to provide exceptional service and support to clients. The ideal candidate will have a solid background in customer service or sales management and demonstrate strong organizational and problem-solving skills. Experience in the tire industry is a plus. This is a full-time, mid-senior level position offering a dynamic and collaborative environment.

Qualifications

• 5 to 7 years of experience in sales team management and/or customer service.
• Ability to mobilize team and achieve objectives.
• Experience in the tire industry is an asset.

Responsibilities

• Provide exceptional customer service at all times.
• Answer inbound client calls and promote product lines.
• Participate in outbound call campaigns and provide sales support.

Skills

Customer focus

Problem-solving skills

Organizational ability

Education

College or university studies

Job description

Join to apply for the Customer Service Representative - West role at Groupe Touchette.

Overview

The Customer Service Representative will support clients and act as an ambassador of an open and collaborative sales culture.

Responsibilities

• Provide exceptional customer service at all times.
• Answer inbound client calls to promote the product lines or propose alternatives.
• Participate in outbound call campaigns.
• Provide sales support.
• Perform clerical tasks.
• Provide solutions to customer issues and concerns in a professional and courteous manner.
• Maintain favorable relationships with customers to encourage repeat business.
• Enter all client orders into the system.
• Follow up on order and delivery statuses when required by the client.
• Perform inventory searches within our network and with external suppliers when required.
• Assist the Sales Team and support coworkers in executing certain tasks.
• Regularly provide feedback on the soundness and effectiveness of the customer service department\'s policies and procedures.
• Effectively help customers with first-level problems (1st contact resolution) and escalate to the appropriate departments as needed.
• All other related tasks and duties including initial and ongoing training and coaching as required by the Customer Service Manager and / or Supervisor based on business needs.

Qualifications

• Technical background : Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
• Leadership : You know how to quickly gain your team\'s trust and possess a natural credibility. You can mobilize your team to achieve the objectives set.
• Customer focus : You can translate your philosophy into delivering exemplary and unique service to each client.
• Organizational ability : You can handle a high volume of calls, manage stress, and establish priorities to meet deadlines.
• Problem-solving skills : You understand customer needs and can offer a variety of appropriate solutions. You like to find answers and improve processes.
• Dynamic, mobilizing leader, team player, results-oriented; you thrive on new challenges and want to be part of a reputable and experienced team.
• Experience in the tire industry is an asset.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Wholesale Motor Vehicles and Parts