Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Area E (Beaverdell/West Boundary); Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative (Bilingual: Spanish/English) to provide remote support. Responsibilities include assisting customers via inbound calls and online, resolving technical issues, and documenting interactions. Applicants should have fluent language skills, customer service experience, and a suitable work environment. The position offers a competitive salary and multiple benefits, fostering a diverse and inclusive workplace.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

DailyPay enrollment option

Employee referral bonus opportunities

Health and wellness programs

Qualifications

• Fluent in Spanish and English required.
• 1+ year of customer service experience preferred.
• Must have a distraction-free environment at home.

Responsibilities

• Provide inbound customer support in the preferred language.
• Help customers resolve basic technical issues.
• Document and retrieve information in databases.

Skills

Fluent Spanish

Fluent English

Customer service experience

Computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Overview

Job Title: Customer Service Representative-Remote (Bilingual: Spanish / English)

The Customer Service Representative-Remote (Bilingual: Spanish / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

What You Will Do

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Qualifications

• The ability to speak fluent Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered
• High speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

• The base salary range for this position is $16-$20/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Benefits include medical, dental, and vision insurance, EAP, retirement plan, paid time off and holidays, and paid training days. Applications accepted on an ongoing basis.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups (e.g., Network of Women, Black Professionals, LGBTQ+ Pride, Ability, Women in Tech)
• Health and wellness programs and mentorship opportunities
• Work-from-home convenience
• Programs that support diversity, equity, inclusion, global citizenship, sustainability, and community support
• Celebrations and company-wide events

Location & Language

Location: CAN, ON, Work-at-Home

Language Requirements: English and Spanish

Time Type: Full time

Equal Opportunity Statement

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to a workplace free from unlawful discrimination and harassment. This position may be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.