Customer Service Representative 1

Fox Factory; Burnaby; On-site; CAD 37,000 - 51,000; Full time

Job summary

A leading company in the bike industry is looking for a Customer Service Representative who will provide information and assistance to customers and dealers. The role involves in-depth product knowledge, effective communication, and the ability to manage orders accurately. Candidates should have a high school diploma and ideally some experience in the cycling industry. This is a great opportunity to join a vibrant team and make a positive impact on customer relations.

Qualifications

• Experience in and understanding of the bicycle industry is a plus.
• Basic to advanced MS Office expertise, particularly in Excel.

Responsibilities

• Guide customers and dealers through the FOX experience via various communication channels.
• Collaborate with other departments to enhance customer satisfaction.
• Process customer and dealer orders while ensuring compliance with promotions.

Skills

Product Knowledge

Clear Communication

Multi-tasking

Attention to Detail

Empathy

Education

High school diploma

Tools

MS Office

Job description

As a Customer Service Representative in the bike industry, your role will guide customers and dealers through the FOX experience Provides professional assistance over the phone, email, Chat with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information.

Position Responsibilities :

Team Collaboration : Collaborate with other departments to resolve issues and improve overall customer experience.

Understanding customer needs and requirementsand provide solutions for product, process, or services

Communicate effectively with customers via phone, email, web chat

Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes

Establish positive relations with customers and maintain ongoing relations with current customers

Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.

Assists with managing new dealer applications / accounts

Potential to work at local bike events and races

Specific Knowledge, Skills or Abilities Required :

Product Knowledge : In-depth knowledge of bikes, accessories, and the cycling industry.

Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience

Ability to multi-task, prioritize and manage time effectively

Attentiveness and attention to detail required. Basic to advanced MS Office expertise (emphasis on Excel).

Understanding of bicycle suspension and bicycle parts

Position Qualifications :

Education :

High school diploma

Experience :

Experience in and an understanding of the bicycle industry is a plus

Work Environment and Physical Requirements :

Ability to sit for long periods of time

Focused period working on computer and telephone

Ability to lift up to 50 lbs. if working an event

Compensation Range

37,128 - $50,537 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

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