Customer Service Representative

D.J. Rain & Co. Ltd; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the irrigation industry is seeking a Customer Service Representative to manage customer interactions and support operational tasks. The role requires strong communication skills, experience in customer service, and proficiency in computer applications. Candidates with irrigation industry experience will be preferred.

Benefits

Benefits package available

Qualifications

• Minimum of three years customer service experience.
• Strong oral, written, and organization skills.
• Ability to operate in a fast-paced environment.

Responsibilities

• Calling customers/responding to customer calls.
• Scheduling service appointments and dispatching technicians.
• Preparing quotations and invoices.

Skills

Communication

Organization

Customer Service

Proficient Computer Skills

Tools

Microsoft Office

Sage

Salesforce

Job description

Reporting to the Irrigation Service Manager, the primary role of the Customer Service Representative is to execute customer service related tasks effectively and efficiently.

PRIMARY DUTIES AND RESPONSIBILITIES

Calling customers/responding to customer calls

Scheduling service appointments

Dispatching technicians to service appointments

Preparing quotations and invoices

Following up with customers regarding payment of account

Acting as receptionist for the company

Other duties as assigned

QUALIFICATIONS

Minimum of three years customer service experience

Strong oral, written, and organization skills

Proficient computer skills (Microsoft Office); experience with Sage and Salesforce an asset

Ability to operate in a fast-paced environment

Experience in the irrigation industry an asset

COMPENSATION

Salary is negotiable
Benefits package available