Customer Service Representative

Lifemark; Hamilton; On-site; CAD 35,000 - 45,000; Part time

Job summary

A healthcare service provider in Hamilton is seeking a part-time Customer Service Representative. The role involves greeting clients, answering inquiries, and providing administrative support. Ideal candidates have customer service experience, preferably in a medical setting, and must be available on weekends and evenings. Strong communication skills and familiarity with Microsoft Office are essential.

Qualifications

• In-person and telephonic customer service experience, ideally from a medical clinic setting.
• Understanding of medical terminology is an asset.
• Reliable, detail-oriented, with strong computer skills.

Responsibilities

• Answering the telephone, greeting, and assisting clients.
• Responding to inquiries and helping clients with problems.
• Providing administrative support under the direction of management.

Skills

Customer service experience

Strong communication skills

Familiarity with Microsoft Office

Detail-oriented

Education

Health-related educational background

Job description

Job Title- Customer Service Representative

Status- Part-Time Employee

Location- 520 Upper Sherman Ave, Hamilton, ON

Note: An ideal candidate must have weekends and evening availability.

Customer Service Representative
Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.

As a Customer Service Representative, you are passionate about your work and perform with a high level of energy, reliability and pride. Customers and coworkers alike look forward to their interactions with you. Your administrative work is thorough, organized and detail-oriented. You have strong computer skills including Microsoft Office and an ability to learn new software applications quickly. You have a solid command of the English language and excellent communication skills. Your work experience demonstrates success in providing customer service and strong administrative support.

Responsibilities include:

• Answering the telephone, greeting, and assisting clients
• Responding to inquiries and helping clients with problems
• Processing incoming and outgoing mail, courier and faxes
• Providing administrative support under the direction and support of the office manager and clinic director
• Monitoring and ordering office and clinic supplies
• Assisting with photocopier/fax maintenance

Qualifications:

• In-person and Telephonic customer service experience, ideally from a medical clinic setting
• Understanding of medical terminology is an asset
• Health-related educational background is preferred

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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