Customer Service Representative

Thos. R. Birnie & Sons Ltd.; Hamilton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company with over 100 years in the plumbing business seeks a full-time Customer Service Representative for their call center. Responsibilities include assisting customers with inquiries, scheduling service appointments, and maintaining accurate records. The role demands strong communication skills and a positive approach, offering competitive wages and health benefits.

Benefits

Supportive office team environment

Competitive wages

Health & dental benefits

RRSP plan with company match

Culture building events

Training and resources

Qualifications

• Minimum two years of customer service experience, preferably in a call center.
• Open availability; rotating shifts.
• Ability to connect and build positive relationships.

Responsibilities

• Answer incoming calls with a friendly attitude.
• Convert calls into scheduled service appointments.
• Keep customer database up-to-date.

Skills

Communication

Customer Service

Detail-oriented

Multitasking

Goal oriented

Positive attitude

Job description

The Opportunity:

Are you a people person with a passion for helping others? We’re looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.

Key tasks include:

• Answer incoming calls with a friendly and professional attitude
• Convert incoming calls into scheduled service appointments
• Make follow-up calls after recent service visits
• Make outbound calls to membership customers to book annual services
• Prioritize and coordinate service schedules
• Keep customer database up-to-date with accurate information
• Handle other admin tasks as needed

Job Type: Full Time

Job Location: Our Customer Service Representatives work in the office for each scheduled shift.

What We Offer:

• Supportive and friendly office team environment.
• Competitive wages.
• Health & dental benefits.
• RRSP plan with company match.
• Culture building events.
• Training and resources to help you learn and grow
  
  

What We Are Looking For:

• Minimum two years of customer service experience, preferably in a call center environment.
• Open availability. Our CSRs work rotating shifts.
• Great communicator with the ability to connect and build positive relationships with customers and your team.
• Detail-oriented with the ability to multitask.
• Goal oriented.
• Demonstrates a positive attitude and willingness to learn and grow.
• Customer service focused.

About Us:

Trusted for Over 100 Years!

Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we're known for top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website: www.birnie.pro.

Equal Opportunity Employer