Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading service provider is seeking customer support representatives to work remotely from home. Candidates must be fluent in English, German, and French, with at least 1 year of customer service experience. Responsibilities include assisting customers with technical issues and offering additional products. The role offers a competitive salary up to $24.56/hour, comprehensive benefits, and a culture promoting career advancement. Ideal candidates should possess strong navigation skills and the ability to work in a distraction-free environment.

Benefits

Comprehensive benefits including medical, dental, vision insurance

Performance-based bonuses

Opportunities for career advancement

Qualifications

• Fluency in English, German, and French is essential.
• Minimum 1 year of customer service experience required.
• High school diploma or GED needed.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Document and retrieve information in databases.
• Offer additional products to enhance customer experience.
• Deliver exceptional customer service with a positive attitude.

Skills

Fluent in English, German, and French

Strong computer navigation skills

Customer service experience

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour, with performance-based bonuses
• Opportunities for career advancement and personal development, with 80% of managers promoted from within
• Work remotely from home, providing a flexible work-life balance
• Comprehensive benefits including medical, dental, vision insurance, and an employee assistance program
• Access to training programs and mentorship to support your career journey
• Inclusive company culture with networking opportunities across diverse groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Document and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications):

• Must be fluent in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Candidate located in the Oshawa, ON area preferred, but not required
• Experience in a fast-paced multi-tasking environment

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